1. micklisa1's Avatar
    I have a BB Curve 8330 with Sprint and am having trouble connecting the phone to my Windows XP PC via USB cable. I previously was able to do this, but cannot determine why it has stopped working. When I plug the cable into the phone/PC, the phone tries to connect (red light goes on solid) and the PC doesn't find it. It continues to cycle through multiple attempts to sync with the PC to no avail. I've tried upgrading the BB Desktop to latest version and rolling back to older versions. I've also tried removing the battery from my phone to reset. Nothing works. PLEASE HELP!!!
    12-17-08 09:07 AM
  2. raylol16's Avatar
    You try a different USB port? Maybe the one you are using has gone bad.
    12-17-08 09:08 AM
  3. macnkat's Avatar
    Ditto...^^^ I have a port, or maybe the cable, that doesn't always hook up.
    12-17-08 10:35 AM
  4. Reed McLay's Avatar
    BlackBerry has published a paper dealing with troubleshooting connection problems.

    View Document

    12-17-08 10:46 AM