Originally Posted by
IEatBlackBerries I've been paying $5 every month for BlackBerry Care since I bought my BlackBerry Priv.
I bought it for peace of mind and the fact it blatantly says on the website you will get a replacement device the next business day subject to cut off times.
Last month, I discovered my Care plan was marked as expired even though my payments were up to date. I sent them an email, they said it was an error and would correct it. Still hasn't been corrected.
Filed a claim yesterday for a shattered screen and paid $129 for the claim. They ensured me a replacement device would be shipped to me by today overnight via FedEx. I was well before the cut-off time for next day delivery.
Guess what didn't happen? Next day delivery. Find out they didn't ship it until today until after 6PM EST.
So I won't get it now till tomorrow (if I'm lucky) or next week.
Thanks a lot BlackBerry! Once again, BlackBerry Fails.
A repair shop would have been able to replace the screen same day.
Immediately cancelling my BlackBerry Care plan over their blatantly misleading false advertising.
Posted via the CrackBerry App for Android