BIS and Used BlackBerries
Hello, my friend got burnt when she bought a refurbished Pearl on eBay. She can't connect to BIS so all she can use is AT&T's internet which eliminates a lot of her Pearl's functionality. She contacted the AT&T reps and they were no help at all. So I've tried resending her service books, memory cleaning, hard reseting the phone back to default, and battery pulls all to no avail. I suspect that the old user of her phone did not release their PIN so she cannot start up her own BB account.
When I get a Storm/Tour in the near future I plan to sell this person my Bold which currently works great. What steps should I take or who should I talk to so I can ensure that when she uses the phone it will have full BIS access and functionality?