How to reset your BlackBerry ID password if you are using a BIS email address.
If you are using a BlackBerry email address and you are unable to reset you BlackBerry ID password, try the following:
1. Log into your BIS account either through the Setup Icon or through the carrier BIS website.
2. Edit your BIS email. Edit the Auto Forward setting to forward All messages to an email address that is accessible from the computer.
3. Create a Filter for your BIS email. Filter on "New email." The Action will be "Do not forward messages to the device."
4. Go to blackberry.com/blackberryid and select Reset your password.
5. Check the computer for the password reset email.
6. Delete the forwarding rule and the filter you've created in the preceeding steps.