i was using my bb messenger normally all of the sudden it turned off, this could be because the battery died. i put the phone back in with it plugged into the charger and the screen that comes when its loading the white bar which loads loads only a little bit then the phone offs again. ive tried a different battery but the same thing keeps happening. can someone help please?
nope the second battery wasnt dead it was my brothers i took it out his phone and tried it in mines and the same thing was happening. ive kept my battery on charge for about 1 hour now still no change. so i think its the phone. is there anything i could try to make it work?
You could try cleaning the bb's contacts with an eraser. If they are black it would not conduct very well with the carbon build up. And to the above quote: how does the op do either when it dies before booting up?
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The copper/gold colored bars on the side of the battery. And there should be an equal number of copper/gold colored prong-like things in the phone's battery well that match up to the metal on the battery. These are the contacts. If these are blackened instead, they need cleaning.
I would go with the other things suggested: plug it in to the computer and see if the computer recognizes it. (By the by, can you boot up the phone when it is plugged in and charging? You could also, as suggested, try re-installing the operating system. By the by, it isn't overheated, is it?
Sounds like dairyberrys suggestion to wipe and reinstall is about the only remaining solution left! Something went sideways! Keep us posted. Best of luck.
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