This is what the 15 day, less than 30 minutes talk time guarantee is for, (see http://www.rogers.com/web/content/su...s/store-policy).
No matter how hard any manufacturer tries, they will have items that will have issues.
This is why car recalls exist, patches are available... need I go on.
I am sorry that your purchase didn't work out. Some people buy a product that works good until the warranty expires. Then suddenly, all h*** breaks loose!