1. fried_potatoes's Avatar
    Which is the better method in doing a battery pull for a full reset:

    With the device turn on or off?

    And does a battery pull with the device turned on corrupt any data?

    I know the device does not turn off completely when turned off. It just goes into a state of lower power consumption.
    09-13-08 09:58 PM
  2. broooke's Avatar
    Eh I always did it with it on. And no, it shouldn't mess anything up.
    09-13-08 09:59 PM
  3. fried_potatoes's Avatar
    Cheers for the quick reply.

    Forgot to ask another question.

    How long do you leave the battery out for when you do a battery pull?

    Does length of time matter and affect reset?

    09-13-08 10:02 PM
  4. SevereDeceit's Avatar
    Always have the device on when you pull your battery...
    09-13-08 10:03 PM
  5. Mamaluka's Avatar
    Since I got this Otterbox I do double soft resets, I rarely do a battery pull. Maybe once/ twice a month. And always when the phone is on and I leave it out for about 20 or so seconds. I'm sure you could probably take it out for 2 seconds and it wouldn't make a difference. I have. Once something is unplugged, its not going to matter how long its unplugged, right?

    Posted from my CrackBerry at wapforums.crackberry.com
    09-13-08 10:24 PM
  6. SevereDeceit's Avatar
    I was told by a few here on the forums that leave the battery out for at least a minute to ensure internal memory dies. The people who told me this are quite reputable...
    09-13-08 10:28 PM
  7. hal1's Avatar
    Even customer service has me do a battery pull (with device on) when needing to reset something that went goofy.
    09-13-08 10:28 PM
  8. SevereDeceit's Avatar
    Even customer service has me do a battery pull (with device on) when needing to reset something that went goofy.
    Even RIM recomends this. There is alot of people that will argue that this is not needed and could possibly corrupt your OS. It works that's for sure though...
    09-13-08 10:33 PM
  9. jm2hill's Avatar
    dont know if it would work nicely with the device off cause then the battery isnt really powering anything
    so leave device on
    09-13-08 10:33 PM
  10. fried_potatoes's Avatar
    Looks like there is a general agreement with device on.

    Just spoke to customer service because I couldn't get push email to work. He told me to do a battery pull with device on. I specifically asked if it would make a difference with it on / off. He has told me it shouldn't, but has done it with battery on.

    So from now on, will pull battery with device on.

    Reason why I asked time the battery should be left out is purely because a lot of devices still have a partial charge enough to keep memory contents for a little while. Guess the one minute mark is safe from above tip.
    09-14-08 10:26 AM
  11. Reed McLay's Avatar
    Leaving the battery out for 30 seconds is enough to guarantee the last bits of juice have been consumed.

    In practice, a couple of seconds is enough to force the cold start process.

    Back in the old days, our computers had big capacitors in their power supply. It actually took a noticable amount of time for the power to go off after flipping the switch.

    Battery powered devices use tiny caps, they are fully discharge in milli-seconds.
    09-14-08 10:40 AM
  12. coolbrett007's Avatar
    Yeah always do it with the phone one

    Posted from my CrackBerry at wapforums.crackberry.com
    09-14-08 10:40 AM
  13. jeffh's Avatar
    Pulling the battery (with the phone on) is a next step solution that fixes a host of problems. It should not be your first step. When you pull the battery, there is a very, very slight risk of corrupting your OS, resulting in your having to wipe / reload your device. It's happened once in my experience.

    Be sure to perform a backup before the battery pull, if you can. If you can resolve your problem by a soft reset, Alt-R.Shft-Del, you should. You should only pull the battery if the phone is locked up, or you can't soft reset, or soft reset doesn't solve the problem. At that point, the benefits far outweigh the risks.
    09-14-08 11:04 AM
  14. chopsticks's Avatar
    Only twice have I had to do a pull. Each was done with the berry on.

    Posted from my CrackBerry at wapforums.crackberry.com
    09-19-08 09:48 AM
  15. supafreak2000's Avatar
    since i have an otterbox ive got the SoftReset app to reset my berry
    09-19-08 12:29 PM