1. anon(1042122)'s Avatar
    On 9930, with 7.1, BES, Exchange e-mail account;

    I am getting More available: 23178 bytes on certain e-mails -with different size of course-, but cannot manage to retrieve the rest of the e-mail. I hit More and More All, no change.

    What could be causing this? Even the next e-mail from another person in same conversation is giving me the same problem (just cutting at a higher position), I can't seem to retrieve the rest of the e-mail. Trying Plain Text does not do anything, this time I can't get anything at all. I just shows the heading & More Available-- that's all.
    02-28-12 09:27 PM
  2. kill_9's Avatar
    Step 1. Reboot the smartphone to determine if the problem persists.
    Step 2. If Step 1 did not resolve the issue, delete a couple messages that are not important to free storage space on the device and check if functionality of clicking on 'More' has been restored.
    Step 3. If Step 2 did not fix the situation, contact BlackBerry Technical Support.
    02-28-12 11:04 PM
  3. anon(1042122)'s Avatar
    Two reboots fixed the problem. I wasn't even able to download attachments, were getting stuck at %0.
    02-29-12 12:59 PM