[customsbroker]

Good Day Gents,

Long time reader, first time poster.

I have been a BB user since 2004 and owned every model of Berry since then.
I would consider myself a pretty knowledgeable BB user.

but i am stumped.... and its driving me crazy.

my colleague here at the office is a 9000 owner and i am trying to help her.

her Hotmail account was recently hacked (surprise she hasnt changed her password in years)

being the Blackberry Genius i think i am i offered to help her out by changing her password info after she updated her password online.

i went into the phones email set up.
edit settings
updated to her new password

and now she cant send or receive anything... man is my face red. what i though was so easy wasnt.

i deleted the account and reinstalled it.... nothing...
i re-registered the phone with the network.... nothing...
battery pull... nothing...
service book update.... nothing...

i am stumped. been working on this phone reading every forum and saw nothing other then people with similar problems and getting no where...

i cant leave her hanging without email on her phone...

i am back at square-one.

what am i missing?

thanks
-Jay

[FuzzyB]

This happened to me about a year ago with hotmail. I have VZW so I contacted them and they (and I) deleted the account and re installed and it worked. It sounds like you're doing the right things to me.

[customsbroker]

I'm with Rogers here in Canada.

I called them and spent over an hour on the phone with them doing various resets and password changes.

it still doesnt work after all of that.

I am lost and dont know what else to do.