1. alexgar's Avatar
    Hello All,

    I'm writing because I just found out that the 8320 I bought through Amazon stopped working a few weeks ago. The BB Messenger wasn't working, and the data plan was on/off. I had recently been experiencing some trouble with the O.S, so I updated it, and now the data plan won't even work. I called my carrier and apparently 2 weeks ago (before I updated the O.S), the PIN was listed as stolen, so I can't even register it with any data plan. They cannot tell me WHO listed it as stolen, but it wasn't them, so they told me to call my seller.

    My question is, is there a possibility someone may have misreported a PIN letter or IMEI and thats why this is happening? I'm calling Amazon and they don't want to take responsibility, nor the 3rd party seller who advertised the product. Who can I call to verify the PIN listed as stolen? Does RIM have some sort of hotline? I've been searching with no success Maybe the cellphone isn't stolen and someone mistyped a letter, or for some reason automatically reported my PIN as working. I say this because I had been able to use data services (including BBMessenger) for 2 - 3 months before it stopped working.



    10-12-09 11:08 AM
  2. Dinadivas's Avatar
    sorry to hear that
    i hope amazon, want to replaced your phone.."
    yea, aware if Would like to buy Cell phone through amazon..
    10-12-09 11:11 AM
  3. leskchan's Avatar
    You didn't buy it from Amazon. You bought from a 3rd party on Amazon Marketplace. Amazon is NOT directly responsbile for it.

    You only have 1 option, file a complaint with Amazon against the 3rd party seller. They can help you with the dispute, but there is no gurantee of the outcome.
    10-12-09 11:16 AM
  4. alexgar's Avatar
    Yeah I did that already. But Amazon should be held liable as well, they can't let any random person sell whatever they want on their webpage. If some 3rd party seller starts selling drugs, Amazon should also get punished. But I guess they don't have a proper screening process, and they get a nice juicy cut for every purchase the 3rd party seller makes.

    So, no ideas on a direct line to RIM or something? Nothing which can be done?
    10-12-09 12:28 PM
  5. leskchan's Avatar
    I disagree. Amazon is not responsible. You bought a stolen phone from a store, is the mall operator renting to the store responsible. Is the credit card processor that handles the credit card transaction reponsible.

    You got screwed by the seller and suffered a financial loss. Don't hold Amazon, RIM, or your carrier for your mistake.
    10-12-09 12:35 PM
  6. pbflash's Avatar
    If you bought it from someone on Ebay, would you hold Ebay responsible? No website has the resources to screen every product sold by every vendor on their site. Do you expect Amazon to check every single product that is sold on their site? I'm sure they screen the listing before it is made public to ensure it is OK but they are not going to check the serail numbers, imei numbers, etc. of every product sold on the site.

    Read the Amazon conditions of use (there is a link on the bottom of every page on the Amazon site). Here's the excerpt that applies to you:


    Parties other than Amazon operate stores, provide services, or sell product lines on this site. For example, Shutterfly offers Photo Services in our Camera and Photo store, and other businesses and individuals offer products in Auctions. In addition, we provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their Web sites. Amazon does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.
    10-12-09 01:59 PM
  7. SoCaliTrojan's Avatar
    Even if Amazon did screen the products, they can't predict that 2 or 3 months down the road, someone will report it as stolen. If it had been stolen at the time you bought it, you wouldn't have been able to activate it.
    10-12-09 03:03 PM