1. Igore65's Avatar
    I am trying to re-establish the address book synch through the BES. The PIM Settings on the BES are correct... When I go to the options in the Address Book on the Blackberry, the Wireless Synch setting says "Not Available"!! What is that about...? I need to change it to Yes, but that is not there.

    What am I missing?
    06-02-09 06:18 AM
  2. jeffh's Avatar
    It sometimes happens that OTA sync is lost for one of the five apps that BES supports. I don't know why this happens, but here is a solution that has always worked for me:

    You should know that there is a very slight risk of corrupting the OS on your device anytime you do a battery pull, so be sure to have a current backup before performing this procedure.
    1. Options / Advanced Options / Service Books
    2. Select the entry "Desktop [SYNC]"
    3. Push the Menu button
    4. Select Delete
    5. Answer "yes" to the "are you sure question?"
    6. Without turning off the blackberry, remove the battery
    7. Leave the battery out for a minute or so
    8. Put the battery back in
    9. After the blackberry boots up, select Options / Advanced Options / Service Books
    10. Push the Menu button
    11. Select Undelete

    The Wireless Sync option should now be present for Contacts, Tasks, Notes, Messages, and Calendar. It may be necessary to do this procedure more than once. The first time I did it, the service book came back, but the Wireless Sync option did not come back. I repeated the entire process and the second time the Wireless Sync capability was restored. So if you do it and it doesn't work, repeat the entire process. I've successfully used this process to restore OTA synching for contacts, notes, tasks and the calendar. I've never had the problem with Messages.

    If this process doesn't work, Blackberry Technical Support Knowledge Base Article KB10105 may apply. Here is the link: http://www.blackberry.com/btsc/artic...AL_Public.html

    If this Knowledge Base article applies, your IT department will have to solve the problem. It's beyond user solution.

    Calendar Corollary: If you've done the procedure above, and all five apps are showing Wireless Sync, but the Calendar is not showing appointments, then turn off wireless sync in the calendar options, exit out of the calendar, go back into the calendar, and turn wireless sync back on. I've had to do this extra step to get the calendar to pick up existing appointments.
    06-02-09 06:47 AM