02-28-14 08:15 AM
127 1234 ...
tools
  1. Thesmartmale's Avatar
    I've experienced a similar delay in delivery over BBM, and I think the main culprit is the app being closed in the background of andriod and iOS to clear memory. For android, if you don't keep the icon on in the taskbar, the app will close and NOT run in the background. The person has to open BBM again to receive messages. I'm pretty sure it's the same issue on iOS.

    If your android and iOS friends don't use the app often, the app will eventually close and they will miss notifications if the app is closed in the background by the operating system itself to clear up memory. I'm no developer or expert, just my experience. Once, I made sure to enable background notifications on my wife's android (by keeping the icon in the taskbar there) she never had delivery issues again.

    So, it may just be the way different OS's handle memory and third party apps in the background, especially if the app isn't used often enough.
    Very very true!!!

    Posted via CB10
    02-21-14 03:44 AM
  2. Thesmartmale's Avatar
    Yep. Regardless of what the cause is for delayed delivery of messages (whether ios/android suspend the app to clear memory or whatever), BlackBerry needs to find a workaround to fix this. WhatsApp was able to overcome it (it took them a lot of time to overcome it, but they did). And BBM needs to do the same. Overcome whatever technical challenge it is that leads to delayed delivery on iOS/Android.

    I've no hate for WhatsApp but I'd just love to see BlackBerry succeed. BBM is such an excellent tool and has potential to OWN this mobile messaging segment. And so, it is kind of frustrating to see BBM doing poorly due to such (ridiculously trivial) limitations like lack of "send file" shortcut in Group/Multi-Person chat.

    All BB needs to do is this,
    -> 1. When a user is in Group Chat Window (or multiperson chat window), the "paperclip icon" should show option to send picture, video, file, glympse etc.

    -> 2. Clicking on picture, would allow user to send picture from within the group-chat window / multiperson chat window

    -> 3. A clickable thumbnail of picture (or file) should appear in the chat-window
    (and in the background, the picture should get uploaded to group media/group album)

    -> 4. Clicking on thumbnail should open the picture in the album, and users should be able to comment/like/download the file.

    Basically, it's just a 'shortcut' that I am asking for. Ability to upload pictures (although, not videos) already exists. There just needs to be a shortcut in the chat-window itself (groupchat window and multiperson chat window).

    This seems like such a trivial thing to implement (compared to complicated features like glympse they have implemented in BBM 2.0 already!)
    Whatsapp has not overcome the IOS limitation issue simply because they don't have a D or R confirmation so no one notices the problem in whatsapp while in BBM you only get a grey tick (thanks to IOS) but the IOS user still gets the message no matter what, also go try Kik or Skype, they all have that delivery issue on IOS.

    Posted via CB10
    02-21-14 03:49 AM
  3. chrysaurora's Avatar
    Whatsapp has not overcome the IOS limitation issue simply because they don't have a D or R confirmation so no one notices the problem in whatsapp while in BBM you only get a grey tick (thanks to IOS) but the IOS user still gets the message no matter what, also go try Kik or Skype, they all have that delivery issue on IOS.

    Posted via CB10
    I am talking about my personal experience and experience of many others I know. If you have not experienced this problem, why do you have to refute my experience? Just because you haven't experienced this problem doesn't mean, the problem doesn't exist for other people.

    It has happened many times that I have sent a message to friend on BBM and gotten no reply for 30+ mins. Then I send a WhatsApp message and I get a reply within a minute. Then I ask my friend, why did you not reply on BBM? And the answer is: never got any message on BBM (iphone and android both friends have reported this!)

    So, if this has not happened to you, good for you, more power to you, but please understand that just because it hasn't happened to you doesn't mean it hasn't happened to other people.

    Sure, Kik/Skype might be as bad, I don't know, I don't use them. But so what? The point is BlackBerry should work on fixing their delayed message-delivery issues ASAP. WhatsApp used to have similar problems (delayed delivery of messages) but in my experience they have fixed it to a large extent. Now, it's rare (for me) that a message on WhatsApp is delayed. I get replies right away. On BBM, on the other hand, a lot of time my friends report that they haven't gotten any message. I am not talking about D/R confirmations - friends actually tell me they haven't gotten any message on BBM, when I ask them, why didn't you reply to BBM!
    02-21-14 08:37 AM
  4. beemaabeemababy's Avatar
    Unfortunately my friends on iOS have also experience delayed messages from me. However, my friends on android haven't had this issue.

    I have to admit that Whatsapp seems to be better at delivering messages cross platform, although I did notice that delivering messages on windows phone was delayed a lot.

    Having both my parents on windows phone coupled with the fact that I deleted Whatsapp months ago, means that we have no decent IM app that we can use. So I wish that on top of fixing the delayed messages, that BBM goes on windows phone too.

    Posted via CB10
    02-21-14 09:06 AM
  5. blakobecwa's Avatar
    I just think BBM needs to add video attachments in BBM Groups.

    That would help a lot.
    atz_atd likes this.
    02-21-14 09:06 AM
  6. crackberry_geek's Avatar
    Making BBM reliable on all platforms should be the #1 priority, otherwise it is dead in the water. Second priority should be to be able to do anything that whattsapp can do.

    Posted via CB10
    Exactly. There is absolutely no excuse for the poor re liability.

    Just one more case of lousy implementation that is making BlackBerry a mockery for the ages.

    It is ridiculous how they've squandered the best opportunities.


    Posted with Z10 via CB10
    JeepBB likes this.
    02-21-14 09:08 AM
  7. PKPDBERRYADDICT's Avatar
    problem is how IOS and Android handle idle apps not eveyone is hooked to bbm all the time. I have an android friend that has bbm shut down after x number of minutes of inactivity. There is an option in android called connected icon most people don'T know that if they don't allow the connected icon the app will shut down. to their surprise when they open bbm again messages show up. IOS and android are not a real time OS'es but I agree that they should be at least as good as whatsapp.
    Carlos Argueta likes this.
    02-21-14 09:49 AM
  8. crackberry_geek's Avatar
    problem is how IOS and Android handle idle apps not eveyone is hooked to bbm all the time. I have an android friend that has bbm shut down after x number of minutes of inactivity. There is an option in android called connected icon most people don'T know that if they don't allow the connected icon the app will shut down. to their surprise when they open bbm again messages show up. IOS and android are not a real time OS'es but I agree that they should be at least as good as whatsapp.
    Yes... why is it that Whatsapp has figured it out and BlackBerry can't?

    Posted with Z10 via CB10
    02-21-14 10:05 AM
  9. marknick's Avatar
    What'sapp is far too unreliable... BBM maybe slightly flawed but it's a terry's ahead in my experience.... we collaborate on BBM for work etc and that's over mainly BlackBerry with a few android and IOS devices threw in, we have never experienced an issue for non deliveries which happened all the time on what's app.... just my experience!!

    Posted via CB10
    02-21-14 10:43 AM
  10. Lame Croco's Avatar
    i wonder when they'll release BBM for windowsphone8
    02-21-14 10:49 AM
  11. Lame Croco's Avatar
    What'sapp is far too unreliable... BBM maybe slightly flawed but it's a terry's ahead in my experience.... we collaborate on BBM for work etc and that's over mainly BlackBerry with a few android and IOS devices threw in, we have never experienced an issue for non deliveries which happened all the time on what's app.... just my experience!!

    Posted via CB10
    BBM alot of times puts a red cross on my messages. Never lets me send them. Also, who the hell has time to run around remembering their PINs. Whatsapp feels way more convenient. and its actually very reliable. In the next update, they are adding option for 'last seen',and 'profile photos visibility'
    now, only plus point left with BB is 'privacy'. But, considering that most of the people who say whatsapp is less secure, now owned by facebook, etc etc have a pretty active facebook profile. Only time can tell, how much people love their privacy.
    this is coming from a curve user
    02-21-14 10:56 AM
  12. Thesmartmale's Avatar
    Yes... why is it that Whatsapp has figured it out and BlackBerry can't?

    Posted with Z10 via CB10
    Whatsapp has not figured it out, we are talking about two different things here, messages not sending or delayed and messages sending but not showing a D, now with the first case, if you don't have your BBM notification enabled in settings then you won't receive anything unless the app is active, the second issue is not available in whatsapp in the first place which makes you think they figured it out.

    P.S : I'm not here to attack people or accuse them of lying or say that it works great on my end, I'm just clarifying that if you're not getting a meesage at all or the message is delayed then it's a server issue in BBM and yes they have to fix it, I just hope people don't confuse this with how IOS treats BBM and causing the grey tick instead of D

    Posted via CB10
    02-21-14 11:04 AM
  13. Thesmartmale's Avatar
    I am talking about my personal experience and experience of many others I know. If you have not experienced this problem, why do you have to refute my experience? Just because you haven't experienced this problem doesn't mean, the problem doesn't exist for other people.

    It has happened many times that I have sent a message to friend on BBM and gotten no reply for 30+ mins. Then I send a WhatsApp message and I get a reply within a minute. Then I ask my friend, why did you not reply on BBM? And the answer is: never got any message on BBM (iphone and android both friends have reported this!)

    So, if this has not happened to you, good for you, more power to you, but please understand that just because it hasn't happened to you doesn't mean it hasn't happened to other people.

    Sure, Kik/Skype might be as bad, I don't know, I don't use them. But so what? The point is BlackBerry should work on fixing their delayed message-delivery issues ASAP. WhatsApp used to have similar problems (delayed delivery of messages) but in my experience they have fixed it to a large extent. Now, it's rare (for me) that a message on WhatsApp is delayed. I get replies right away. On BBM, on the other hand, a lot of time my friends report that they haven't gotten any message. I am not talking about D/R confirmations - friends actually tell me they haven't gotten any message on BBM, when I ask them, why didn't you reply to BBM!
    I did not mean to come and say it works great on my end, see my post above.

    Posted via CB10
    02-21-14 11:07 AM
  14. crackberry_geek's Avatar
    Whatsapp has not figured it out, we are talking about two different things here, messages not sending or delayed and messages sending but not showing a D, now with the first case, if you don't have your BBM notification enabled in settings then you won't receive anything unless the app is active, the second issue is not available in whatsapp in the first place which makes you think they figured it out.

    P.S : I'm not here to attack people or accuse them of lying or say that it works great on my end, I'm just clarifying that if you're not getting a meesage at all or the message is delayed then it's a server issue in BBM and yes they have to fix it, I just hope people don't confuse this with how IOS treats BBM and causing the grey tick instead of D

    Posted via CB10
    No... what I'm talking about is simple reliability.

    Very often BBM messages are delayed for hours or never even delivered.

    Whatsapp had thus issue in the early days...but no longer. It is now VERY reliable.

    I know this for certain...having used both platforms extensively.

    Posted with Z10 via CB10
    JeepBB likes this.
    02-21-14 11:34 AM
  15. dhsjsjsieissixj's Avatar
    Agree with OP

    Posted via CB10
    02-21-14 12:02 PM
  16. sixpacker's Avatar
    The bottom line is whatsapp does the job for most of its users, and it has massive deployment. To challenge this you need something very innovative and very reliable, otherwise you have zero chance. BBM needs to maintain momentum and be marketed else its finished.

    Posted via the Android CrackBerry App!
    kbz1960, JeepBB and Drew808 like this.
    02-21-14 12:14 PM
  17. crackberry_geek's Avatar
    The bottom line is whatsapp does the job for most of its users, and it has massive deployment. To challenge this you need something very innovative and very reliable, otherwise you have zero chance. BBM needs to maintain momentum and be marketed else its finished.

    Posted via the Android CrackBerry App!
    Spot on!

    Posted with Z10 via CB10
    02-21-14 12:18 PM
  18. playpen007's Avatar
    I don't know what the complain about BBM, but my wife loves BBM me with her Iphone. Why? She said she knows when delivered and read.
    02-21-14 12:43 PM
  19. chrysaurora's Avatar
    The bottom line is whatsapp does the job for most of its users, and it has massive deployment. To challenge this you need something very innovative and very reliable, otherwise you have zero chance. BBM needs to maintain momentum and be marketed else its finished.

    Posted via the Android CrackBerry App!
    I hope someone at BlackBerry, with POWER to make it happen, looks at this thread and makes it happen in bbm 2.1 in a very very short time! Wishful thinking in old BlackBerry for sure but maybe it is possible in new BlackBerry under John Chen's management? Maybe. We'll see.

    Posted via CB10
    02-21-14 01:06 PM
  20. crackberry_geek's Avatar
    I hope someone at BlackBerry, with POWER to make it happen, looks at this thread and makes it happen in bbm 2.1 in a very very short time! Wishful thinking in old BlackBerry for sure but maybe it is possible in new BlackBerry under John Chen's management? Maybe. We'll see.

    Posted via CB10
    Yes... please, please, PLEASE...pay attention BlackBerry!

    Posted with Z10 via CB10
    02-21-14 01:27 PM
  21. JeepBB's Avatar
    Personally I value the BBM voice chart, channels, and multi-device support far more than anything Whatsapp offers.
    I reckon there are 450,000,000 users of WhatsApp that might disagree that BBM offers them anything they don't already have.

    Just sayin'
    pankaler likes this.
    02-21-14 01:33 PM
  22. JeepBB's Avatar
    i wonder when they'll release BBM for windowsphone8
    I hear the WP8 version of BBM is due for release on the 12th of Never.
    02-21-14 01:39 PM
  23. sickyute's Avatar
    There are two reasons my friends have NOT given up on WhatsAPP. These are such basic/simple reasons to address and I have emailed BlackBerry countless times about these things. They replied that they agreed with my suggestions (4+ months ago) and yet they haven't implemented them.

    Reason 1 # Easy sharing of pictures, videos, files in Group Chat (and/or Multi Person Chat).
    In WhatsApp, if you are in a group chat, you can send picture, video etc. It appears as thumbnail in the chat window itself.

    But in BBM group chat, you've to EXIT chat, go to Groups, go to Albums and upload picture. You can't upload videos at all.

    Now, I LIKE this separation of group alubms and I like that people are able to comment on each picture separately etc. But come on, how hard is it to add a SHORTCUT in group-chat window menu? "Send Picture" or "Send Video". That short-cut should automatically upload picture to Group Album and show a thumbnail in the Chat-Window. Why force user to EXIT the group chat in the first place?

    Reason 2 # For some reason, BBM Cross-Platform's message delivery is still not as reliable as WhatsApps. WhatsApp was also VERY VERY unreliable (delayed delivery etc) first year or so of its existence but it has become very reliable. When I send message to my BBM friends on IOS/Android, sometimes my message doesn't get delivered. So, I send it via WhatsApp and it's instantly delivered. WhatsAPP had same problems initially but they figured out a way to fix this to an extent that it is a rare occurrence now. BBM needs to fix it ASAP too.

    There are other small reasons (like BBM emoticons are too small, they should be slightly bigger, some ios/Android user claim that BBM app is laggy, Inviting contacts to BBM is not as intuitive as it is in WhatsApp which basically auto-adds all contacts etc.). But those are minor reasons and can be fixed with under-the-hood performance improvements. But as far as features go - these are the TWO top reasons my friends are still using WhatsApp and BlackBerry has so far refused to fix them even after acknowledging that they agree and will work on them.

    I have had conversation with Senior folks at BBM group (Product Manager, Director etc) via email, they have responded via email. I sent detailed feedback with screenshot and suggested work-flow. They agreed. And yet, 4 months later BBM 2.0 lacks these features.

    NOTE - If you work for BlackBerry, I'd appreciate if you could forward this feedback (yet again) to BBM Product Manager, Director, Enterprise VP and even John CHEN. . Please.

    BlackBerry, you are literally giving away market you could OWN! Wake up, whomsoever is responsible for BBM, and get it done. You can own this market in no time. Don't wake up too late! Wake up now!!
    I agree with those two points! I've brought them up in the beta zone as something they NEED to address imo.

    Posted via CB10 running on Z10STL100-1/10.2.1.2141
    02-21-14 01:43 PM
  24. wincyUt's Avatar
    OP, your issues although might seem trivia to some people yet there are very valid issues. Its understandable that the BBM crosss platform project is a very daunting project however BlackBerry should address these kind of issues promptly in order to avoid losing their momentum. LITTLE RAIN MAKE MIGHTY OCEAN
    02-21-14 02:06 PM
  25. chrysaurora's Avatar
    I have tweeted this thread to Jeff Gadway ( @gadway )and Michael Clewley ( @MichaelClewley ). But then I have also emailed folks at BB directly and even gotten email-response and yet these features didn't make it to BBM 2.0.

    So, I am not sure if Jeff Gadway/Michael Clewley have the power to make this happen. But I guess no harm in tweeting and reminding them of this.
    02-21-14 03:20 PM
127 1234 ...

Similar Threads

  1. BBM, Facebook, Whatsapp and future of mobile
    By diogoteixeira87 in forum General BlackBerry News, Discussion & Rumors
    Replies: 4
    Last Post: 02-24-14, 10:16 AM
  2. Which wallpaper do you use for picture password ?
    By Pierjean Pariollaud in forum Rehab & Off-Topic Lounge
    Replies: 14
    Last Post: 02-22-14, 04:37 PM
  3. Unable to use my email with my Calendar on my Z10
    By Skippo in forum BlackBerry Z10
    Replies: 2
    Last Post: 02-20-14, 05:38 PM
  4. BBM issues on new Q5
    By willowbeast in forum BlackBerry Q5
    Replies: 2
    Last Post: 02-20-14, 05:34 PM
  5. Suggestion for improvement of Remember app
    By msyogota in forum BlackBerry 10 OS
    Replies: 8
    Last Post: 02-20-14, 02:44 PM
LINK TO POST COPIED TO CLIPBOARD