1. theblakkmamba's Avatar
    Ok so when i plug my blackberry tour into the usb cord connected to the computer with the hopes of uploading my pictures and videos it doesnt work. i click the folder and it says there is nothing in it but i know that is not true being that i have videos and pictures on my phone. PLEASE HELP
    07-25-09 11:38 PM
  2. L1S BuLLeTTootH's Avatar
    are you turning mass storage on? i know i have to on my 8900.
    07-25-09 11:41 PM
  3. coolguy78240's Avatar
    Make Sure That The Pics And Vids Are Saved To The Memory Card, My Laptop Cant See Them Unless Its On The Memory Card Not The Phones Memory.
    07-26-09 12:16 AM
  4. ilovemileyyy's Avatar
    be sure you have mass storage mode enabled.
    07-26-09 12:19 AM
  5. TheSultan's Avatar
    There are two different places to store things on this too...device memory and memory card, be sure you're looking in the right place.
    07-26-09 12:26 AM
  6. Project37's Avatar
    Use the desktop software!

    Posted from my CrackBerry at wapforums.crackberry.com
    07-26-09 01:43 AM
  7. blackberryuser123's Avatar
    Mine did that once, try the battery pull
    07-26-09 03:08 AM
  8. anon(254231)'s Avatar
    I would reccomend using the desktop softawre with the media manager

    Posted from my CrackBerry at wapforums.crackberry.com
    07-26-09 03:48 AM
  9. Xopher's Avatar
    Explorer can only see the media card if Mass Storage Mode is turned on. Explorer will not see internal memory. Media Mananger within the desktop software gives you access to internal memory, so you will need to use that to gain access.

    It sounds like you hae an SD card installed. I would make sure everythign is set to save to SD card instead of to internal memory (which it sounds like it is doing).
    07-26-09 10:28 AM
  10. theblakkmamba's Avatar
    thanks a lot guys i turned on mass storage mode and it works thanks again!!!
    07-28-09 07:26 PM
  11. Pilot Prop's Avatar
    Make Sure That The Pics And Vids Are Saved To The Memory Card, My Laptop Cant See Them Unless Its On The Memory Card Not The Phones Memory.
    actually my computer can use pics saved to my device memory, i think it all depends on which model u have
    07-28-09 08:18 PM
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