Originally Posted by
CappinHoff I have a question that I want to ask people.
Why spend the money on something that you just want to text on?
I've taken calls were people are having issues with texting, I know this is a common issue. I look at there account and notice no BB data plan. I tell them this and they tell me that they have been texting before. I go back to there account and look at the notes. The previous rep provisioned them for texting. Basically they add the data plan/save then remove the data plan/save. This will provision the BB with texting until the battery is pulled or the signal gets lost. I explain this to the customer, and there okay with that and want it done again. i explain that it can't be done anymore due to the new simply everything plans don't allow provisioning like this. They get mad and hangup. They call back and get another rep. That rep tells them the same thing that I did. They hangup, and call back. For some reason I get them again. I explain to them that in order for the BB to work and be worth the money spent on it you need to get the data plan. Then after 20 or so minutes waiting for them to decide they refuse and want to be reimburst for no texting.
Some customers get the data plan and are excited at what they get. Others don't and get angry cus they spent hundreds of dollars on a device they don't need. I hear well I don't want all the extra stuff, I just want to text. Honestly if you don't know what a blakcberry is or what it entails to own and operate one DON'T BUY ONE. It makes no sense to buy one just for texting. So if you have a BB with no data plan and wondering why you can't txt, well you have wasted your money and the time of people that you want to fix it for you. If you refuse the data plan and think your gonna get texting well good luck, go buy a flip phone.
Hope this didn't offend anyone. This is coming from a onwer/user of a BB, and a CS rep trying to help people out.