1. odern's Avatar
    I work on a Blackberry help desk and we get this situation a lot. I am resorting to you all for your awesome expertise and help.

    User's wireless is turned off
    user cannot remember password to unlock blackberry to turn on wireless on so we can send them a password reset from BES server.

    pulling the battery(reset) does not turn the wireless on when it reboots. Besides dialing 911, which will turn wireless on, is there a keypad shortcut of somesort to turn wireless on without entering the password (without wiping...last resort)?
    Last edited by odern; 02-12-09 at 11:53 AM.
    02-12-09 11:47 AM
  2. DaveHugh's Avatar
    As far as I know if the password is set in the BB and then forgotten you are out of luck. It will be necessary to wipe the device. I hope your people do a backup on a regular basis. With that done when the BB is wiped the data can be restored to the BB.
    02-12-09 04:59 PM