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if you call verizon they can't compare both phones to see what the differnce is between one another?I too am getting the same issue with one of my 2 S2's. I cannot seem to get VZW to help.. I did stumble upon this WiFi Diag report (advanced). On one of my devices (working great with wifi) I have information under "Blackberry Infrastructure" listed. However, on my other S2 there is nothing under the section (highlighted below in red).
Below I have captured the WiFi Diagnostics (Advanced) for both my devices:
Good S2 (running on BES)
Wi-Fi
Current Profile: "PROFILE NAME"
SSID: "SSID NAME"
AP MAC Address: XX:XX:XX:XX:XX:XX
Security Type: Pre-Shared Key (PSK)
Association: Successful
Authentication: Successful
Local IP Address: 192.168.1.100
Signal Level: -55 dBm
Connection Data Rate: 48 Mbps
Status: Network acquired
Authentication Failure Reason:
Network Type: 802.11b/g
Network Channel: 1
Pairwise Cipher: TKIP
Group Cipher: TKIP
Gateway Address: 192.168.1.1
DHCP: Successful
Primary DNS: 2xx.xx.xx.xx
Secondary DNS: 2xx.xx.xx.xx
DNS suffix: xxxxx.com
Subnet Mask: 255.255.255.0
Server Domain Suffix:
Certificate: Not Applicable
Software Token: Not Applicable
Hotspot Code:
Hotspot Message: Not Applicable
Hotspot Status: Not Applicable
Enterprise
UIDs:
Address Used: //xxx-xxx-bbp4.xx.xxxxx.xxxxxxx:4101
IP Used:
Connecting: Error
Authenticating router: N/A
Authenticating server: N/A
Last Contact At:
BlackBerry Infrastructure
Address Used: //rcp.na.blackberry.com:443
IP Used: 216.9.242.88:443;50260
Connecting: Successful
Authenticating router: Successful
Authenticating server: Successful
Last Contact At: Oct 29, 2009 7:01 PM
BAD S2 (running on BIS)
Wi-Fi
Current Profile: "NAME OF PROFILE"
SSID: "SSID INFO"
AP MAC Address: XX:XX:XX:XX:XX:XX
Security Type: Pre-Shared Key (PSK)
Association: Successful
Authentication: Successful
Local IP Address: 192.168.1.105
Signal Level: -59 dBm
Connection Data Rate: 48 Mbps
Status: Network acquired
Authentication Failure Reason:
Network Type: 802.11b/g
Network Channel: 1
Pairwise Cipher: TKIP
Group Cipher: TKIP
Gateway Address: 192.168.1.1
DHCP: Successful
Primary DNS: 2xx.xx.xx.xx
Secondary DNS: 2xx.xx.xx.xx
DNS suffix: xxxxxxxxx.com
Subnet Mask: 255.255.255.0
Server Domain Suffix:
Certificate: Not Applicable
Software Token: Not Applicable
Hotspot Code:
Hotspot Message: Not Applicable
Hotspot Status: Not Applicable
BlackBerry Infrastructure
Address Used:
IP Used:
Connecting: Error
Authenticating router: N/A
Authenticating server: N/A
Last Contact At:
maybe i'm asking too much from them. lol10-29-09 06:27 PM - After being told multiple times by Verizon that "it's a Blackberry issue, call them" I finally got Verizon to try something for me that fixed the problem. Their $30 service doesn't include free Wi-Fi at this time, only their $45/mo. Blackberry Enterprise Service does. I had a technician upgrade me to the $45 service and within one minute the wifi icon lit up bright white. After a few minutes of testing, he downgraded me back to my $30 plan and the wifi service went away. Then I convinced him to leave me on the $45 service for the $30 price until they fixed the problem. This is all there is to it folks. Call them and ask them to upgrade you and will get the wifi service to work.
-Cheers
10-29-09 10:04 PM - I just noticed that my icon when white after a reset...! I haven't called or changed and Verizon services. The only thing I did was to change the "default" Permissions (while installing the beta version of Quickpull). Here is the link with their instructions:
How to use QuickPull on OS 5.0 - Steelthorn Software - FAQ
Not sure if it was permission changes or Vzw getting their act together, but I'll take it either way.
UPDATE:
After about 5 minutes icon is now automatically switching from white to grey. Couldn't send email over wifi (when white) and 3g was off....
Last edited by Dittim; 10-30-09 at 08:49 AM.
10-30-09 08:37 AM
