1. bigdave7455's Avatar
    For some reason my BB Bold internet browser will not allow me to go to a website if I am in range of any wifi connection. For instance I was down the street a a neighbors house, had 5 bars in 3G but everytime I tried to pull up a site it kept saying "This is a wifi service. Please ensure your evice has an active Wifi connection and try again". Any ideas?
    07-29-10 08:46 PM
  2. dictoresno's Avatar
    do you have a data plan? make sure your browser settings are configured to "Internet Browser" and not "Hotspot Browser". sounds like the browser is set up for wifi hotspot only connections and not mobile network.

    if that doesnt work, resend your service books.
    07-29-10 08:49 PM
  3. bigdave7455's Avatar
    its a company phone so i know it has internet...how to i resend my service books?
    07-29-10 08:59 PM
  4. dictoresno's Avatar
    did you do what i told you to do?

    did the phones internet ever work on anything but wifi? if its a company phone, they could block that access.
    07-29-10 09:52 PM
  5. wnm's Avatar
    That message usually means you don't have the right browser configuration. Make sure it says internet browser.
    07-30-10 07:03 AM