1. Daz_Mann's Avatar
    Hello
    i have added a copy of my wi-fi report it all seems to conntect ok on my hanset but don't seem to get emails when it is on UMA i didn't know if it's BlackBerry Infrastructure which on my report is showing connecting error, any help would be great

    Wi-Fi
    Current Profile: HomeNetwork
    SSID: TP-LINK
    AP MAC Address: 00:1D:0F:EB:58:**
    Security Type: WEP
    Local IP Address: 192.168.1.100
    Signal Level: -40 dBm
    Connection Data Rate: 54 Mbps
    Status: Network acquired

    VPN
    Current Profile:
    Concentrator Address:
    Contact: N/A
    Authentication: N/A
    Secure Device IP:
    Status: VPN profile is not found.

    UMA
    Connection Pref.: Wi-Fi Preferred
    UMA Wi-Fi Available: Successful
    Connection: Successful
    Error Code:
    Status: UMA Connection successful.

    BlackBerry Infrastructure
    Connecting: Error
    Authenticating router: N/A
    Authenticating server: N/A
    05-03-09 09:30 AM
  2. Reed McLay's Avatar
    UMA
    Connection Pref.: Wi-Fi Preferred
    UMA Wi-Fi Available: Successful
    Connection: Successful
    Error Code:
    Status: UMA Connection successful.
    Nearly there, your Wifi connection is fine, UMA is active but the last link to BIS is not connected.

    The first thing to try is resending your Service Books. Use the Email Setup Wizard to log on to your carriers site or call Customer Service.

    That should reset their connections and send you a confirmation message.
    05-03-09 01:38 PM
  3. Daz_Mann's Avatar
    i have just tried resending the service books still the same error message, could it be down to a port not being open on my router?
    05-03-09 02:32 PM
  4. Reed McLay's Avatar
    I have no issues with UMA, I doubt if it is the firewall in the router.

    Are you able to send and recieve email when you have a carrier signal? That is confirm the BIS setup is correct and you can focus on the UMA connection.

    Next step, call customer service and expain the problem. Odds are good it is something on their end.
    05-04-09 03:44 PM
  5. Daz_Mann's Avatar
    After many phone calls to orange there is a known fault when the setup the bis, they have now sorted it an emails all working fine over wi-fi now

    Thanks for all your help
    05-05-09 03:09 PM
  6. darrendee's Avatar
    had the same problem. here is the solution.

    with wifi on, Go to option> advanced options>service book>WI-FI/IP Browser>then click bb menu key and select show HRT>highlight WI-FI[60]>bb menu key and select register now.
    06-13-11 12:37 PM
LINK TO POST COPIED TO CLIPBOARD