[Matrix Leader]

I got a new Linksys E1000 router that supports the new N technology, I just scan for the network on my Toch, and within seconds I am connected and I can browse, no more of that useless WiFi icon that is always grey and u cant actually use your WiFi connection.
Internet browsing is instantenous, no loading times...

However, with my other OS 5 devices, 8900 and 8520, it says I am successfully connected, but the icon is always grey and I can never surf the net using my WiFi, I tried changing the security mothods to make the router only use the old B/G technology I even tried disabling the security but the icon would remain grey even if I reboot my BB or my router...what gives?

Linksys Tech support spent 1 hour for 3 days consecutively with no luck....

Log from the 8900:

Wi-Fi Diagnostics Report - Nov 7, 2010 20:34

-----

Wi-Fi

Current Profile: E1000

SSID: E1000

AP MAC Address: 98:FC:11:84:7E:E9

Security Type: Pre-Shared Key (PSK)

Association: Successful

Authentication: Successful

Local IP Address: 192.168.1.106

Signal Level: -46 dBm

Connection Data Rate: 48 Mbps

Status: Network acquired

Authentication Failure Reason:

Network Type: 802.11b/g

Network Channel: 11

Pairwise Cipher: CCMP

Group Cipher: CCMP

Gateway Address: 192.168.1.1

DHCP: Successful

Primary DNS: 213.132.63.25

Secondary DNS: 80.227.2.4

DNS suffix: net.sahm.ae

Subnet Mask: 255.255.255.0

Server Domain Suffix:

Certificate: Not Applicable

Software Token: Not Applicable

Hotspot Code:

Hotspot Message:

Hotspot Status: Not Applicable



VPN

Current Profile:

Concentrator Address:

Contact: N/A

Authentication: N/A

Secure Device IP:

Status: VPN profile is not found.

Resolving Concentrator: N/A

Concentrator IP:

Primary DNS:

Secondary DNS:

DNS Suffix:

Secure Subnet Mask:

Retry at:

Session Lifetime:

Re-login at:

Failed Login Attempts: 0

Certificate: Not Applicable

Software Token:



BlackBerry Infrastructure

Address Used: //93.186.25.40:443

IP Used:

Connecting: Error

Authenticating router: N/A

Authenticating server: N/A

Last Contact At:

[Matrix Leader]

The WiFi in the Torch is what WiFi on any BB should have been

Easy, simple, and it works

[howarmat]

your other BB must have been messed up. It should have operated exactly like it did just now. mine has always connected to wifi and the icon went white without issue

[avt123]

I never had an issue with WiFi on my 9000 or 9700 when I had them. Maybe it is just your other devices that don't play nice?

[Matrix Leader]

I even tried different OS builds, 681 and 900 on the 8520

Posted from my CrackBerry at wapforums.crackberry.com

[Crucial_Xtreme]

All devices should connect to the wireless connection regardless of device firmware. Turn off the Mobile Network and see if the wifi connects then. Are you positive you're entering the correct WEP key?

[Matrix Leader]

Yes and yes dude, what do u think is preventing it from getting white? U have the log

Posted from my CrackBerry at wapforums.crackberry.com

[rdyoung]

Yes and yes dude, what do u think is preventing it from getting white? U have the log

Posted from my CrackBerry at wapforums.crackberry.com

I would try opening a DMZ to your BBs ip. This will route all traffic through regardless of the port.

[shansmi]

Grey - on, no connection.
White - on obviously and has a BIS/BES connection

For OS6, this is still true but the BB icon will follow fastest connection where BIS/BES is seen. Also the icon will be white if and when it connects to and service it finds.


One thing I noticed, is the data rate is only 48Mbps and for G this should be 54Mbps. Not that I recommend running without security, but that is certainly what I would do for a bit. To make sure things are working.

Posted from my CrackBerry at wapforums.crackberry.com

[Crucial_Xtreme]

Yes and yes dude, what do u think is preventing it from getting white? U have the log

Posted from my CrackBerry at wapforums.crackberry.com

Go into the device(9800) and clear all wifi profiles, re-add the 9800 and it should connect. Do you have problems connecting to other routers or just this one?

Posted from my CrackBerry at wapforums.crackberry.com

[itsdollar]

I got the Blackberry Infrastructure error at my work's wifi for every BlackBerry I owned. I used the engineering screen workaround to get it connected. I searched but that was all I found to get around it. Never happened to any other wifi connections though.

[rrrebo]

Are you using WEP or WPA? I recommend WPA2-AES for speed and security. WEP will not support 802.11n speeds. Run your wireless in mixed (b/g/n) mode if you want your older, non-N devices to connect to it, and update the firmware.

[Matrix Leader]

even without security the wifi icon wont turn white