1. jigokumon's Avatar
    I had an original version Passport, working perfectly, but it had to be sold for various reasons.
    Naturally I made a backup prior to wiping the device and removing the device from BlackBerry Protect.

    Not long after I was able to pick up a new Classic (in blue)
    I plug it into my Mac, it appears instantly in BB Link.
    I try to restore the old Passport backup to the new device but it can't find any files in the backup folder.
    If I navigate there via Finder, I can see my two backups but they are grayed out and I cannot select them as a target file for a device restore.

    Please help!
    02-02-16 09:44 AM
  2. conite's Avatar
    Are you signed in (both with Link and your Classic) with the same BBID?
    02-02-16 10:02 AM
  3. spoonman9696's Avatar
    It's possible that the OS version of the Passport was newer than the Classic OS. You can't restore a backup from a newer OS to an older one. I could actually have it reversed. All I know is I had the problem in the past

    Posted via CB10
    02-02-16 05:53 PM
  4. spoonman9696's Avatar
    Here's a link that might help you


    Posted via CB10
    02-02-16 05:59 PM

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