Whats up with BIS?

Ok so today I went to get rid of my electronic signature whenever I send an email that says "Sent from my Verizon Wireless Blackberry" but I'm having some trouble. With my old storm, I would just go to email options and change it from there. But I just upgraded to a Bold 9650 with 6.0.0.333 and its saying that I have to log in with my Blackberry Internet Service account. I've never set one up before, so I clicked "Create New Account." After I accepted the terms and what not, it brought me to a screen to enter my PIN and ESN/MEID. I knew my pin, but I didn't know which they wanted for the ESN/MEID field. So I tried my ESN and it said I entered the wrong information. Then I entered the MEID. Same result. So I tried trouble shooting it some and found something on Verizon's website about how sometimes 0's (zero) are mistaken for O's (o) and 8's (eight) are mistaken for B's (b). So I substituted 0's and 8's wherever possible to no avail. I tried using caps and no caps, spaces and no spaces, and just about everything imaginable, but it still says I'm entering the wrong information.

Am I doing something wrong here? Or is Blackberry Internet Service actually being ********?

And just to be clear, I am under the impression that the MEID looks similar to A00000x xxxxxB and the ESN looks similar to an 8 digit combination of numbers and letters. Please correct me if I am wrong.