1. SharpieFiend's Avatar
    I just upgraded my trusty old 9700 to a 9900 and now I am having problems with my BIS account. Usually swapping the device in Desktop Manager does the trick, but in this case it didn't and seems to have made my BIS account inaccessible.

    What can the carrier do in this situation? I called them earlier and their suggestion was to call RIM, but at $50 per call that's not going to happen out of principle. It's always been my understanding that the carrier can manage and is responsible for BIS accounts - is this correct? If so, what exactly can they do with a BIS account that helps to solve my problem?

    I'm tempted just to ask them to delete the account so I can set it up again later on the 9900, which I know that they can do. Although this would be a solution I'm not entirely comfortable with it because there is a small chance that someone else could take the account name before I do. The reason I'm so worried about it is that I've been configuring things to send messages directly to the BIS e-mail address because I'm transitioning away from the address that I have been using and have yet to decide on a new, permanent address.

    There is also the fact that I'm having serious difficulties in trusting in the competence of my carrier's support team, so I would like as much information as possible before I call them again.

    Thanks!
    10-22-11 07:32 PM
  2. K Bear's Avatar
    Did you try the Device Switch Wizard on the device?
    10-22-11 07:48 PM
  3. SharpieFiend's Avatar
    Did you try the Device Switch Wizard on the device?
    No, as I said I used Desktop Manager. I downloaded and installed the latest version of DM before I did the switch.
    10-22-11 07:53 PM
  4. K Bear's Avatar
    Please re-read my post. I'm asking you if you have tried that option yet. Otherwise you may have to try re-sending service books.
    10-22-11 07:56 PM
  5. SharpieFiend's Avatar
    Please re-read my post. I'm asking you if you have tried that option yet. Otherwise you may have to try re-sending service books.
    Thanks, but please re-read my post. My BIS account seem royally screwed, and the support team doesn't seem to know what to do about it. I need to know what my options are before I call them again because this seems to be something I need them to get involved in.

    I'm not asking how to switch devices because I already know how to do that. To add a bit more information, when I put my SIM in the old 9700 it is no longer receiving e-mails either. It's not a service books issue because I've already tried that.
    Last edited by SharpieFiend; 10-22-11 at 08:06 PM.
    10-22-11 08:04 PM
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