1. psuscott0483's Avatar
    i installed visual voicemail but i didnt see the big advantage to it for 2.99 a month, so i deleted it. my phone started saying "new message activity but unable to retrieve, do you want to call your mailbox now?" message everytime i got a voicemail. so i call vzw and ask to reset my mailbox to basic voicemail instead of visual, she says its done and my phone will go back to the old way. its been 4 days, and it still hasnt. ive reset it everyday. any ideas?
    06-28-10 09:10 AM
  2. movi3king's Avatar
    You prob have to go on to the visual voicemail companies website and deactivate your account.
    06-28-10 09:33 AM
  3. pshift's Avatar
    You will probably also have to disable call busy / call no-answer forwarding as well.
    06-28-10 10:55 AM
  4. blueyestm's Avatar
    deleting the vvm cods is the quickest and easiest using BBSAK. I despise vvm
    06-28-10 11:58 AM
  5. psuscott0483's Avatar
    deleting the vvm cods is the quickest and easiest using BBSAK. I despise vvm
    i deleted the program locally on the bb, im unfamiliar with bbsak?
    06-28-10 02:30 PM
  6. psuscott0483's Avatar
    i just get the same thing over and over
    "voicemail activites received. however, voicemail server cannot be accessed at this time. would you like to call your mailbox now?"
    06-29-10 07:49 AM
  7. psuscott0483's Avatar
    anyone have any ideas?
    07-06-10 03:52 PM
  8. kjjb0204's Avatar
    Log into your account online and see if vvm is still on your service.

    Posted from my CrackBerry at wapforums.crackberry.com
    07-06-10 08:00 PM
  9. blueyestm's Avatar
    Call your company and tell them to reset your voicemai cuz you cut off vvm

    Posted from my CrackBerry at wapforums.crackberry.com
    07-06-10 08:12 PM
  10. psuscott0483's Avatar
    Log into your account online and see if vvm is still on your service.

    Posted from my CrackBerry at wapforums.crackberry.com
    it is not on the account online
    Call your company and tell them to reset your voicemai cuz you cut off vvm

    Posted from my CrackBerry at wapforums.crackberry.com
    i did that, they said i was good to go, it still doesnt work. i guess ill call em again.
    07-07-10 10:28 AM
  11. blueyestm's Avatar
    did you reset up your voicemail using the 1 option?
    07-07-10 10:50 AM
  12. psuscott0483's Avatar
    i went into my voicemail and went through every option possible i did not find one to reset the voicemailbox. do you mean change my password?
    07-07-10 11:03 AM
  13. blueyestm's Avatar
    no once i got rid of my vvm I had to have att reset up my normal mailbox then I had to press 1 like im going to listen to my voicemails but to set up my options all over again and it worked fine after that.
    07-07-10 11:15 AM
  14. psuscott0483's Avatar
    heres what transpired over the course of 45min phone call

    no idea what to do transferring to next level tech...
    call *228...nothin
    remove and re-add voicemail...nothin
    call *228...nothin
    remove and re-add voicemail...nothin
    did a few more things...nothin
    transferring to next level support...
    call voicemail...nothin
    power off phone, doing a few things...nothin
    call *228...nothin
    call voicemail...nothin
    opening trouble ticket...call you back within 48 hrs
    07-12-10 02:48 PM
  15. paintdrinkingpete's Avatar
    Not a solution, but here's a suggestion...

    Maybe try something like YouMail? I believe the service is still free, and it replaces your standard VZW voicemail, so it may work regardless of the mess they have on their end regarding your services.
    07-12-10 02:58 PM
  16. psuscott0483's Avatar
    as of right now i have no mailbox at verizon, i cannot call my number and hit # to check voicemail from any device, including my phone.

    2 days have passed, no returned phone call; on hold again...
    07-14-10 01:26 PM
LINK TO POST COPIED TO CLIPBOARD