validation error message

Hello Ladies and Gentleman;

this may be an old issue but i haven't been able to find anything to solve the problem.

When I try to download a bb update I get the following message, "Unable to validate the email address and password combination". the Blackberry is a 8530 with service through Sprint.

I am able to log on to BlackBerry's website through my computer with my email id and password.

Do I have to have a paypal account set up with BB in order to get the updates or downloads, that may be the problem since I don't currently have one established with BB.

Thank you for your tips and help

Wrightbb

I am assuming you mean BB app world. Did you setup an account? When I setup my account the default email address was showing on mine. I selected a different address and it would never logon. Until I left the default address and typed in the new password. This worked for me. Let me know how it goes. :)

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