1. jafarpour's Avatar
    Hello Ladies and Gentlemen,

    My BB's keypad had a problem so Rogers gave me a new Bold 9900. So far so good!
    When I came home and tried to go to "Options > Device > BlackBerry ID", it gives me the error "Unable to update blackberry ID account information while offline".
    I called rogers several times and they believe that everything is fine on their side as I have still exactly the same BIS plan as before. Has anyone faced such a problem before. I googled this and nothing really relevant came up. I have tried the security wipe out, and re-installing the OS and the hard reset so far. Your help is truly appreciated.

    Cheers
    Last edited by jafarpour; 08-01-12 at 05:21 PM.
    08-01-12 10:53 AM
  2. kill_9's Avatar
    Is the network radio activated? If I am not mistaken you need to be on the carrier's network to access BlackBerry ID and BlackBerry AppWorld.
    anildas likes this.
    08-01-12 11:11 AM
  3. jafarpour's Avatar
    yes It is. I can even browse internet.
    08-01-12 01:34 PM
  4. allanah_arthur's Avatar
    What do u mean u need to be on carriers network?
    04-03-13 06:22 PM
  5. Sunil varma's Avatar
    Hi jatapour

    Did you find a solution to the offline problem
    06-23-13 12:33 PM
  6. anildas's Avatar
    Is the network radio activated? If I am not mistaken you need to be on the carrier's network to access BlackBerry ID and BlackBerry AppWorld.
    kiya karna caia
    08-12-13 02:58 AM
  7. anildas's Avatar
    kiy karna caia
    08-12-13 03:01 AM
  8. Besto's Avatar
    I have these problem
    08-12-13 06:07 PM
  9. Besto's Avatar
    anyone can help me ???? I hate bb
    08-12-13 06:08 PM
  10. Salman Kp's Avatar
    unable to update blackberry id account information while offline
    02-26-14 03:08 AM
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