Trouble syncing BB with new Vista Laptop

Hello, i just got a new HP DV4 Vista Laptop and when i try to sync my Sprint 8330 it starts and just abrubtly ends without any error message. the desktop manager does recognize my phone because the pin appears in the bottom left hand corner. The help section says to turn off yout Anti-Virus and i completely uninstalled my Norton's and it still doesnt work. My bb is using firmware 4.5.0.56 and desktop manager v4.5. i think this happended with one of my other computers but i cannot for the life of me remember how to fix it. if anyone can offer any help i would greatly appreciate it. thanks

Is this Vista 64 bit?

Also try upgrading to DM 4.6. You shouldn't have to turn off Norton. Try changing the usb port it is connected to after a system reboot.

yeah its 64 bit. I installed 4.7 and still no go.

Hmmm not totally sure if Vista 64 bit has full support for DM 4.6 or 4.7 Ya might want to do a bit of googling on this one

i have a new laptop with vista .8310 att 4.5 .110 os mine syncs no problems.i am running desktop manager 4.5

I've seen this a few times at work. Does it seem to crash when the calendar sync portion starts? If so, I've had some success with just setting the sync to have the desktop overwrite the device. Other times I had to delete the calendar databases on the device using the backup/restore utility (I think that's where it was). Other times I had to uninstall the desktop software, remove users settings, and re-install it. Sometimes it was a combination of everything.

(Standard backup and data loss prevention precautions should be taken. We're talking about overwriting your device data.)

Also, 4.5.0.56 seems like an older version. Might want to upgrade to a newer OS revision. (I think .77 is available for Sprint; .89 is available from Alltel (which can be installed if you delete the vendor.xml file - http://forums.crackberry.com/f52/new...nguage-106355/).)

Yeah, My calendar will not set up. It (DM) offers Yahoo (?) or ASCII. At least my Outlook syncs. IMHO BB Calendar sucks and I am going to look at 3rd party apps. This is one area where Palm has it all over RIM. But, the Curve remains far superior to anything Palm has out.

ok i will try all of that and let you know, thanks guys

i just realized that i cant install the newer irmware if my phone wont sync...hmmmm

Originally Posted by nuangel2

i have a new laptop with vista .8310 att 4.5 .110 os mine syncs no problems.i am running desktop manager 4.5

I have a desktop running Vista Home Premium. AT&T 8310 4.5.0.110.
D/m 4.7 & Media Sync for itunes.
No problems!!

Posted from my CrackBerry at wapforums.crackberry.com

When I first received my BB Curve 8320 from Tmobile, I tried to install the software on my dell Inspiron 1420 with vista premium. It would not install, I took the software and loaded it on my Gateway Desktop with XP and everything worked like a charm. No problems at all. Hope this helps or you have the issue squared away by now.