Originally Posted by
Bittersweet BB Well today was interesting. I did something I never thought possible. I broke my contract with VZW.
Some of you will not give a sh!t about this, others might find it entertaining but I had to vent to people who can empathize with this type of situation.
So I called VZW today to attempt to pre-order the tour or at the very least, find out the details on a possible early upgrade when it's officially released. The first person I speak to informs me that in order to be eligible for an early upgrade I'd have to have the $44.99 calling plan or higher. Conversation didn't go much further than that, I said thanks and my goodbyes and hung up to think of what my options were. *Lightbulb*. How about I just change my plan to the $54.99 a month plan, order the phone and switch back to my old plan once I have it? Brilliant! Or maybe not...
I call back and am pretty quickly connected to a very nice guy named Phillip. Phillip confirms for the second time today that yes I do need to have a $44.99 or higher voice plan to get an early upgrade. So I'm all, "Sign me the h*ll up Phil, because I would like that Tour!" We share a quick laugh and Phillip upgrades my plan to a $54.99 plan and backdates it to my last billing cycle. When this is finished I ask good old Phillip if he could help me to pre-order the tour now. Phillip says he's not in sales, but can connect me with someone who can order it for me. YAY!! Just before he transfers me I confirm with him once more that I will be able to pre-order the tour now and switch my plan back when I get it. I get a confident "Yes ma'am" and thank Phil for his assistance.
I'm transferred to sales and I feel all warm and fuzzy inside because it's finally happening right? Sales flat out tells me I have to pre-order online. So I tell Mr. Sales Guy that the website will not allow those with corporate discounts to pre-order online. Mr. Sales Guy doesn't really seem to care and tells me he'll transfer me to CS. I'm on hold....listening to a recording about all the wonderful things VZW can do for their customers and how important my business is to them....still on hold...
Aha, the CS Rep gets on the line. I explain to her the situation and then I think I blacked out. Because all I remember her saying is that the other 2 people I previously spoke with have misinformed me. Am I dreaming? According to Ms. CS Rep (who's name I must have forgotten when I blacked out from shock) tells me that I'd have to be on this higher calling plan for 3 consecutive months in order to do the early upgrade, otherwise I can't get one until January. I begin to tell her about how my curve is fried, I can't wait 6 months and I'm not paying a $50 insurance deductible for some crappy refurb. I then ask her to just transfer me to cancellations.
Silence.....She quickly asks if she can put me on hold for a few minutes (which ended up being 20 mins). I oblige because I assume she's going to work something out to retain my business. She gets back on and just quickly apologizes again for the other 2 people who misinformed me but says there's nothing that can be done. I let her know that i will be canceling my contract and ask for what my ETF will be, thank her and hang up.
What happened next? Well I blacked out the rest of my day at work (because it bored me to tears) and found myself in the AT&T store purchasing a Bold. That's pretty much that. Farewell VZW.
So anyway, I just wanted to share. It's working great so far. Coverage is fine and it ended up being $10 a month cheaper without my old corporate discount than VZW was. So I'm happy to have a beautiful device that's functioning properly.
And by the way, this thread is not a knock on VZW. I had them for almost 5 years and never had a complaint. Today I was just so disappointed and needed a device and coverage that would function well for me. So I hope you all enjoy your tours when you get them. I'll probably be hanging around the Bold forums now. Long story I know. But I just needed to say it.