1. Apostata's Avatar
    Hi all,

    I'm on Freedom Mobile (Toronto) and out of nowhere yesterday afternoon, my Key 2 LE, when not on WIFI, cannot connect to websites or via apps that use the Internet (this includes social media). I *can* however make phone calls and send/receive texts.

    I did some troubleshooting via Freedom's help team via Twitter (Airplane Mode -> take out SIM card -> turn off for 3 mins -> turn on -> put in SIM card -> take off Airplane Mode). No luck. They then asked me to text "Setup" to 41111, but I get an auto-response "Internet access cannot be automatically configured for your device".

    Anyone ever experience this and/or have any tips for me to try?

    Cheers!
    09-14-19 11:05 AM
  2. Bla1ze's Avatar
    Anyone ever experience this and/or have any tips for me to try?
    Check your settings>net and APN settings. Make sure all these things match - https://www.freedommobile.ca/en-CA/s...ETBiChgcUc79Dv
    09-14-19 12:17 PM
  3. Apostata's Avatar
    Thanks, @Bla1ze. The APN matches except in the APN Type (it says "default, supl"), and for APN protocol it says "IPV4/IPV6". For the MMS it says, under MMSC "http://mms.windmobile.ca". Wind Mobile was the predecessor of Freedom.

    How would I edit these (if that's necessary)? Or would I have to create a new file?
    09-14-19 01:15 PM
  4. Bla1ze's Avatar
    Thanks, @Bla1ze. The APN matches except in the APN Type (it says "default, supl"), and for APN protocol it says "IPV4/IPV6". For the MMS it says, under MMSC "http://mms.windmobile.ca". Wind Mobile was the predecessor of Freedom.

    How would I edit these (if that's necessary)? Or would I have to create a new file?
    Technically, if it's in there and uneditable it should be fine. However, I'd still try creating a new one just to see.
    09-14-19 01:17 PM
  5. Apostata's Avatar
    So, I created a new APN file and switched over (there's no clear way to do this w/ the MMS file but that's neither here nor there). Didn't change matters, *but* when I switched back to the previous one and toggled the wireless connection, seems to have fixed the issue. Also seems to have fixed the not-lit up 4G icon.

    Odd, but I'll take it!
    09-14-19 01:47 PM

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