strange internet browser/wifi problem
- I have a Bold 9700, ATT service, Wifi at home and OS 5. Browser is set to Internet Browser. I also have an app where I manually choose whether to connect with BIS or wifi and it works on both w/o problems. The problem is that the Internet Browser will not connect to the wifi. It trys and trys and trys and either times out or switches to BIS and then connects fine.
Any ideas? If not, can someone tell me how to delete and reinstall the Browser...maybe that will fix it.
Thanks for any help.01-16-11 03:37 PMLike 0 - I have a Bold 9700, ATT service, Wifi at home and OS 5. Browser is set to Internet Browser. I also have an app where I manually choose whether to connect with BIS or wifi and it works on both w/o problems. The problem is that the Internet Browser will not connect to the wifi. It trys and trys and trys and either times out or switches to BIS and then connects fine.
Any ideas? If not, can someone tell me how to delete and reinstall the Browser...maybe that will fix it.
Thanks for any help.
You can try disabling all security on ur router.. Change the name of the ssid... And using ur bb try connecting to the open network.. Double check that there is no wireless mac filter enabled as well... If you still have difficulty connecting... Then try another wireless spot... Such as somewhere that gives out free wifi... The problem may not be ur bb... If you're able to connect elsewhere except at home.. Then its your router that's the issue
Hope that points u in your direction
Posted from my CrackBerry at wapforums.crackberry.com01-16-11 03:50 PMLike 0 - I should have added that I've this router with this phone for over a year, only started having this issue in the last week or so. The router is fine, I'm using in on my laptop right now and I've reset it several times with no change to the BB. The BB does connect to the wifi instantly with the app I have on the phone so I believe the connection is fine. I did do a minor upgrade (accidentally) to the OS about a week ago and wonder if that made the difference. I have v 5.0.0.979 for whatever that's worth.
Thanks again for the help. BTW the routher is only G01-16-11 04:11 PMLike 0 - I should have added that I've this router with this phone for over a year, only started having this issue in the last week or so. The router is fine, I'm using in on my laptop right now and I've reset it several times with no change to the BB. The BB does connect to the wifi instantly with the app I have on the phone so I believe the connection is fine. I did do a minor upgrade (accidentally) to the OS about a week ago and wonder if that made the difference. I have v 5.0.0.979 for whatever that's worth.
Thanks again for the help. BTW the routher is only G
I tried to delete and re-create my home wifi profile, made no difference. Tried rebooting the router, no difference. My laptop connects to the internet over the same wifi network at home with no problem. I was able to connect to the internet on my BB 9700 on another wifi network outside my home. Just can't figure out what's wrong, and why it started all of a sudden out of nowhere.01-20-11 07:50 AMLike 0 - Serious man, reset the router, sometimes it's just needed. Then delete the network from your saved WiFi networks on your device and setup again on phone. Form there I'd delete that app and see if perhaps it's creating some sort of conflict with the natural operation of your WiFi preferred setting on your 9700. You might be able to add it back and have it working just fine again, but deleting would help to determine if it is the root of the problem or not.01-20-11 12:21 PMLike 0
- Restarting the router and deleting and re-adding the wifi network have not helped. I ran the wifi diagnostics, didn't see anything in here that looked out of the ordinary:
Wi-Fi
Current Profile: Home
SSID: 09FX04139619
AP MAC Address: 00:23:97:5A:89:67
Security Type: WEP
Association: Successful
Authentication: Successful
Local IP Address: 192.168.1.18
Signal Level: -51 dBm
Connection Data Rate: 48 Mbps
Status: Network acquired
Authentication Failure Reason:
Network Type: 802.11b/g
Network Channel: 11
Pairwise Cipher: Not Applicable
Group Cipher: Not Applicable
Gateway Address: 192.168.1.1
DHCP: Successful
Primary DNS: 192.168.1.1
Secondary DNS: 0.0.0.0
DNS suffix: westell.com
Subnet Mask: 255.255.255.0
Server Domain Suffix:
Certificate: Not Applicable
Software Token: Not Applicable
Hotspot Code:
Hotspot Message: Not Applicable
Hotspot Status: Not Applicable
VPN
Current Profile:
Concentrator Address:
Contact: N/A
Authentication: N/A
Secure Device IP:
Status: VPN profile is not found.
Resolving Concentrator: N/A
Concentrator IP:
Primary DNS:
Secondary DNS:
DNS Suffix:
Secure Subnet Mask:
Retry at:
Session Lifetime:
Re-login at:
Failed Login Attempts: 0
Certificate: Not Applicable
Software Token:
Enterprise
UIDs:
Address Used: //USSECAVEYBES05.na.ey.net:4101
IP Used:
Connecting: Error
Authenticating router: N/A
Authenticating server: N/A
Last Contact At:
BlackBerry Infrastructure
Address Used: //rcp2.us.blackberry.com:443
IP Used: 216.9.242.58:443;54892
Connecting: Successful
Authenticating router: Successful
Authenticating server: Successful
Last Contact At: Jan 22, 2011 9:55 AM
Can anybody help?01-22-11 09:04 AMLike 0 - It shows that your device is fully connected to BIS. Have you tried calling your carrier to see if it's not correctly provisioned? (Your blackberry that is)
Restarting the router and deleting and re-adding the wifi network have not helped. I ran the wifi diagnostics, didn't see anything in here that looked out of the ordinary:
Wi-Fi
Current Profile: Home
SSID: 09FX04139619
AP MAC Address: 00:23:97:5A:89:67
Security Type: WEP
Association: Successful
Authentication: Successful
Local IP Address: 192.168.1.18
Signal Level: -51 dBm
Connection Data Rate: 48 Mbps
Status: Network acquired
Authentication Failure Reason:
Network Type: 802.11b/g
Network Channel: 11
Pairwise Cipher: Not Applicable
Group Cipher: Not Applicable
Gateway Address: 192.168.1.1
DHCP: Successful
Primary DNS: 192.168.1.1
Secondary DNS: 0.0.0.0
DNS suffix: westell.com
Subnet Mask: 255.255.255.0
Server Domain Suffix:
Certificate: Not Applicable
Software Token: Not Applicable
Hotspot Code:
Hotspot Message: Not Applicable
Hotspot Status: Not Applicable
VPN
Current Profile:
Concentrator Address:
Contact: N/A
Authentication: N/A
Secure Device IP:
Status: VPN profile is not found.
Resolving Concentrator: N/A
Concentrator IP:
Primary DNS:
Secondary DNS:
DNS Suffix:
Secure Subnet Mask:
Retry at:
Session Lifetime:
Re-login at:
Failed Login Attempts: 0
Certificate: Not Applicable
Software Token:
Enterprise
UIDs:
Address Used: //USSECAVEYBES05.na.ey.net:4101
IP Used:
Connecting: Error
Authenticating router: N/A
Authenticating server: N/A
Last Contact At:
BlackBerry Infrastructure
Address Used: //rcp2.us.blackberry.com:443
IP Used: 216.9.242.58:443;54892
Connecting: Successful
Authenticating router: Successful
Authenticating server: Successful
Last Contact At: Jan 22, 2011 9:55 AM
Can anybody help?01-22-11 04:55 PMLike 0 - Thanks for the replies. I've continued trying different things, and occasionally, although not every time, if I do a battery pull, I can then connect to my home wifi again. Still not sure what is causing this, and why it was never a problem until recently, but I guess I'll just have to live with it for now. Thanks again.01-25-11 07:15 AMLike 0
- Hey everyone, I was having the same problem today & called AT&T about it after trying all the tricks that we normally do. They told me that RIM was having some problems after being on hold & some back & forths they finally got it fixed in about 5 minutes, they had me pull the battery & the CSR did something, I'm not sure what because she really didn't say. My advice would be to call AT&T, I know that can be a pain but it was worth it for me because I wasn't connecting to the BIS OR my Wifi but after talking to them I'm back in business. I even tried resending my service books but that didn't do it, the only thing that did was calling them & that got it fix. They had me turn off my Wifi connection on my phone while trouble shooting the problem & I did call them on my wife's phone so IF you're gonna call them make sure to use a different phone & not your Berry, it'll make things a lot easier.02-26-11 07:49 PMLike 0
- both home and office routers not allowing me to connect to internet. all settings seem fine. never had this problem in 12 months with torch 9850. when i disconnect, the phone's mobile network - ATT wont go to internet either. only app that uses internet (i think) that connects is weather channel. someone said disable MAC. is that a good idea? where is that?02-04-12 09:58 AMLike 0
- 02-04-12 10:14 AMLike 0
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strange internet browser/wifi problem
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