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And I think a lot of people on here have lost sight of what it means to be a customer - the one who gives RIM the money it needs to operate.Some people simply have no sense of etiquette, and even less respect. The significance of the Chief Executive Officer of RIM actually reaching out seems to be completely lost on some people. Instead these people recommend immediately challenging him and asking him to "sift through the forums" to read all the rude and disrespectful troll rubbish written by those who for some reason think they could do a better job themselves.
He owes it to us to reach out, given we're his last gasp of buyers.
And to spell it out - Hire someone to do it, give them the authority to get answers from or escalate issues to senior people, and have them give him a weekly status report (which might take 10 min maximum). Ask Kevin to give them a dedicated sub-forum to post those status reports so members can comment. And yes, scan those comments once a week or so personally.
The NFL Commissioner sits in the cheap seats once in a while and chats with the fans in those seats. Why can't the CEO of RIM?
- R.01-30-12 06:58 PM - Alright lets talk serious for 1 second. The people they need to entice are not us hardcore berry addicted diehards. It would be safe to say we are all not going anywhere else too soon. They need to do everything they can to educate and provide as much exposure to their products to the ignorant brain washed public. I still think selling the PB at a loss was genius. Look how many people would never have a Blackberry moment if not for this. And as we fast forward now alot of them are here learning about their new purchase and finding alot of the rumors of Blackberry being dead was BS. Soon they will be eligible for an upgrade and I think the BB Bridge feature alone will ensure their new device will be a Blackberry. Just my opinion, no ifs ands or Nuts!
Posted from my CrackBook on Crackberry.com using Blackberry Bridge!
Last edited by albee 1; 01-30-12 at 07:47 PM.
01-30-12 07:43 PM - I agree they need to focus on the public, but one of the fastest and easiest ways to do that is to arm their evangelists - the folks on these forums. I am so sick of fighting with one hand tied behind my back!... The people they need to entice are not us hardcore berry addicted diehards. ... They need to do everything they can to educate and provide as much exposure to their products to the ignorant brain washed public. ... I think the BB Bridge feature alone will ensure their new device will be a Blackberry. ...
Posted from my CrackBook on Crackberry.com using Blackberry Bridge!
Depending on the Bridge is a shining example of that. I think it's very cool to have web access anywhere - then my brother says "Oh, we do that all the time by tethering our iMac to our iPhones for web access on the highway". Sure, Bridge does more, but it's going to have to do a LOT more for the public to get excited about it. Why don't more third party apps use it, for instance? Pay the developers to implement it and leverage your differentiator!
- R.01-30-12 08:41 PM - Dude calm down, your handle should be white iphone by your reaction. Kevin is just doing what good over seers do, protect the flock. You obviously haven't been here long. There has been relentless bashing by people from other platforms. It is stricly because of Kevins reaction that all of us do not have to filter through hundreds of insults daily while we try to help each other. And it is working. There is less BS allowed to be posted here which enables the ones who are here to learn a much better experience. In short Kev was trying to protect you! We all owe him a Thank You! I for 1 appreciate his effort.
01-30-12 08:57 PM - The man is expressing HIS opinions on HIS website. How is he "forcing" you to do anything? Did he grab you by the neck, pin your eyelids open and MAKE you read HIS opinion on HIS website?
Why should Kevin listen to your directives? You've come here and only posted a few dozen times. Maybe he needs to wait until you've "proven" yourself before he listens to you...
It's OK to have a differing opinion, but you really ought to back it down a notch or 3...01-30-12 08:58 PM
