1. Layla.J's Avatar
    I have been trying to connect to my dm for the last 30min. I've restarted my laptop, shutdown the laptop, restarted the cell phone, and removed battery from cell phone. DM still says BB not connected. What am i doing wrong. It worked fine last night and this morning.
    03-27-09 02:36 PM
  2. crashovrride's Avatar
    Have you tried a different USB port on your laptop? Different cable? When you plug your berry in are you able to see it as a mass storage device?

    Posted from my CrackBerry at wapforums.crackberry.com
    03-27-09 02:38 PM
  3. pkcable's Avatar
    Have you tried alternate USB ports, and also try a new cable.
    03-27-09 02:38 PM
  4. james_b's Avatar
    Is your computer recognizing the phone as a device connected through usb?
    03-27-09 02:39 PM
  5. Layla.J's Avatar
    Yes, I've tried all 3 usb ports. I only have 1 cable so I'm not able to try a different one. My computer does recognize the phone; and the phone is charging while it's plugged in. The phone wasn't in mass storage mode though, I'll try that.
    03-27-09 02:41 PM
  6. Tremortality's Avatar
    What version of DM do you have? If it is 4.7 uninstall that and then install DM 4.6.

    If it is 4.7 this is an issue that happens to some folks with Curves, they dont always place nicely together - or at all.
    03-27-09 02:44 PM
  7. Layla.J's Avatar
    I have DM 4.3
    03-27-09 02:46 PM
  8. Tremortality's Avatar
    I have DM 4.3
    I would suggest going to blackberry.com and under the software tab get desktop manager 4.6 without media manager preferably.

    4.3 is a little outdated..... Even being out dated it should still work ok. If you do get 4.6 make sure you uninstall the 4.3 from the control panel then install 4.6
    03-27-09 02:49 PM
  9. Layla.J's Avatar
    Ok, i'll update it. Thank you
    03-27-09 02:52 PM