some options in General Options will not save
I just received a replacement BB Curve to replace an older one which finally died, a process I've gone through a few times in the last 5 or 6 years, nothing new. While trying to change some of the default options, I ran across a new problem that I cannot seem to solve.
I want to hide Sent messages and turn off Delete confirmations from the Messages screen, so as usual I went to Options-->General Options, changed the appropriate settings, and hit Save which didn't produce any errors or indicate any problems. However upon returning to Messages, sent messages (with the check box) are still present, and I am still prompted to delete all items. Back on the General Options screen, the options reverted back to their default (undesired) settings. I went back and tried again, tried a hard reboot, the usual things and none of them worked. I tried to change some of the other settings on that page and most seem to save/change successfully.
I called VZW Support and they said it was likely either a defective device or a policy on our corporate Blackberry Enterprise Server (BES). I know its not the latter because it's never been an issue on any prior device, and other users have no issues changing those settings. And normally when their is a corp policy, the options are either removed/invisible or not modifiable. I confirmed with corporate security that they dont have any such policy in place to block those changes. They recommended a hard wipe/reset of the device, but due to corp. policy I cannot do this and it would take over a week.
Any other thoughts on why these options (Hide Sent Messages, Confirm Delete) cannot be changed? Or recommend another way to do them?