Screen shot problem on BB curve 9360

Hello everyone,
I'm pretty new to the Blackberry family and i'm having a bit of a problem. I own a curve(9360) for about 2months now, brand new from T-mobile, OS 7.0.0.319 which is the latest version. Everything works great but there's 1 tiny problem, since i bought the phone, I can't take screenshots of my home screen. I tried with apps like capture it, quicklaunch, screen grabber pro, zonasnap, screen muncher..etc but they all give me the same result. I can take a screen shot of convos on BBM & text messages, but when i take a screen shot of the home screen I only see the wallpaper. The banner with the date and the icons on the bottom aren't there. I attached an example below so you guys can see what i'm talking about. I uninstall the screenshot apps, reinstall them, did a battery pull after re-install, set all my permissions on allow, i even set it as my convenience key but nothing seem to works. Can someone help me on how to resolve this? :(



Thank you in advance

That is weird. Is it the default theme? Did you tried a different theme and see if it's still the same

Originally Posted by JoJo876

Hello everyone,
I'm pretty new to the Blackberry family and i'm having a bit of a problem. I own a curve(9360) for about 2months now, brand new from T-mobile, OS 7.0.0.319 which is the latest version. Everything works great but there's 1 tiny problem, since i bought the phone, I can't take screenshots of my home screen. I tried with apps like capture it, quicklaunch, screen grabber pro, zonasnap, screen muncher..etc but they all give me the same result. I can take a screen shot of convos on BBM & text messages, but when i take a screen shot of the home screen I only see the wallpaper. The banner with the date and the icons on the bottom aren't there. I attached an example below so you guys can see what i'm talking about. I uninstall the screenshot apps, reinstall them, did a battery pull after re-install, set all my permissions on allow, i even set it as my convenience key but nothing seem to works. Can someone help me on how to resolve this? :(



Thank you in advance

I had the same problem...The problem solved when I upgraded to a new OS version