1. Craigash's Avatar
    After purchasing various films from BlackBerry World to my Z30 memory card. You have to re-install the License key after every OS update and if you upgrade. You only get to install the film and licensing key on up to 5 devices. Even though you use one device and have updated the OS on that device several times. You use up one of the 5 licence keys.

    However I have used up the license key on a cool films and in BlackBerry World when I select these films, I get the option to download, which when selected gives me the message "License key expired".

    It doesn't give you the option to re-Purchase these films. It does give you the option to purchase them from BlackBerry World via PC bit when selected and it send a message to your BlackBerry smartphone, it tells you, the License key has expired.

    Anyone know how to get round this. You can not even delete these films from BlackBerry World, My World.

    Posted via CB10
    04-16-14 12:41 PM
  2. pkcable's Avatar
    Yea this is one of the reasons I stopped getting films from BBW. I have not found a way around it.
    04-17-14 12:19 PM
  3. Deckard79's Avatar
    Has anyone requested a refund from App World for these? Just been stung myself, having updated my OS.

    Have myself requested a refund in each. Let's see if they even bother to respond.

    Posted via CB10
    05-05-14 11:34 AM
  4. Deckard79's Avatar
    05-05-14 11:39 AM
  5. Deckard79's Avatar
    Responded via a DM asking my device and OS version. I responded immediately. Yet to hear back...

    Posted via CB10
    05-05-14 12:58 PM
  6. Deckard79's Avatar
    Still no reply. Looks like they've gone silent on me.

    Posted via CB10
    05-05-14 01:49 PM
  7. Deckard79's Avatar
    Ok folks - BlackBerry Help (via Twitter DMs) FIXED the "License Has Expired" message for me!

    Exceeded my expectations. They obviously did something with the license behind the scenes, then asked me to clear BlackBerry World's cache and try again. Then the downloads all worked! I can watch my films again!

    Suggest anyone else with the same issue do exactly the same.

    Good luck everyone!

    Posted via CB10
    05-05-14 04:18 PM
  8. Jaiden's Avatar
    I've never had any problems with viewing my movies from a backup after up dating the OS. But, good to know there is an avenue to take if the problem ever does arise.

    Posted via CB10
    05-05-14 06:20 PM
  9. drypaint's Avatar
    How did you clear the BlackBerry World cache? This problem is driving me nuts and I would love to fix it.

    Thanks!

    Posted via CB10
    05-06-14 10:05 AM

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