A question about number porting...
Long story short, I brought my number to Koodo.
To do that, I needed to tell Koodo all of the information on the account, including the account number.
It was a prepaid number, and I couldn't find the account number anywhere (it's not on mybell), so I assumed the account went by the phone number.
Koodo accepted the phone number, and the number port had been completed. I could send and receive calls and texts from other numbers.
Or so I thought, then i discovered my sister's texts (she's on Bell) was getting sent to the old phone. But when she calls me she get's through to the new phone.
Calling Bell, they said that the Bell account was not properly deactivated, and that I have to call Koodo to complete it, otherwise I'd completely lose the number. They also gave me the correct account number.
Calling Koodo, they said this is normal, because it can take up to twelve hours after the port is complete for text messages to be routed to the new number. It has only been about ten hours so far.
Who should I believe?
To be fair, Bell tech support has always been crap (which is why I left them). But are they correct for once?