1. user12345's Avatar
    I have a BB 8820 and Outlook 2002. I am trying to syncronize my BB with Outlook via Blackberry Desktop Manager version 4.7 and it locks up with "Syncronization Process - Processing Record 0 of 0 Records"

    I have shut it down, rebooted computer, pulled battery out of BB, etc etc various things and no luck.

    Any ideas?
    07-11-09 06:36 PM
  2. jeffh's Avatar
    I suspected Outlook 2002 was too old to be used with DM 4.7, but I checked the requirements on RIM's site and Outlook 2002 is listed as compatible with DM 4.7. I am assuming you have never synchronized before. Does DM 4.7 recognize your BlackBerry? It will show your PIN number in a box at the bottom if it does. Have you tried to make a backup? Did that work? If you haven't done it, try it.

    Do you have a Media Card in your 8820? If so, can you see the card as a drive in My Computer on your PC desktop?

    Are you running Windows XP or Vista? If Windows XP, try uninstalling DM 4.7 and reinstalling it.

    Let us know if any of these steps help.
    07-11-09 06:57 PM
  3. Username00089's Avatar
    I'd just like to add that if the OP is going to delete 4.7 and reinstall it, might
    as well install 4.6 instead. We all know that 4.6 is kind of buggy and 4.6 just
    might be a cure to the OP's problem.
    07-11-09 08:41 PM
  4. user12345's Avatar
    Outlook does recognize blackberry, no media card installed. Same lock-up problem with version 4.6
    07-12-09 01:54 PM
  5. fire2050's Avatar
    im gonna go with it being outlook 2002
    07-12-09 05:59 PM
  6. jeffh's Avatar
    Outlook does recognize blackberry, no media card installed. Same lock-up problem with version 4.6
    Have you tried synchronizing only one database at a time, to see if any will sync? If any will sync, that would be an important clue as to what's going on.
    07-12-09 08:38 PM
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