1. lovedaazn's Avatar
    Can some please tell me the proper steps when installing the new blackberry 10.2 update? Please tell me if I am mistaken here.

    The steps to installing BB10.2 are as follows:

    1) Back up the Q10
    2) Install 10.2 from phone or BlackBerry Link
    3) Restore phone if necessary.

    Are these the correct steps?

    My current Q10 has 10.2. However, when I compose a message from the contacts app, it lags for sometime before it can send the message. The message history takes a while to load before I can send or see what I am typing.
    10-28-13 08:36 PM
  2. Uzi's Avatar
    yes correct


    Posted via CB10
    10-28-13 08:41 PM
  3. diegonei's Avatar
    You can do that process again, but you'll end up wiping the device (Reload software option in Link). You'd be able to load the backup though.

    I'd try a reboot before going through a reload. Hold both volume rockers untill the device reboots. You can let go when you see the BackBerry logo. After that, let it catch its breath for 3-5 minutes. If that doesn't do it, make popcorn for restoring backups can take a while (specially over 2GB ones).
    10-28-13 08:44 PM
  4. lovedaazn's Avatar
    Thanks for the help.

    Could you please walk me through the PROPER steps for a software reload please?
    Would the steps be as follows?

    1) Back Up through blackberry link
    2) Factory reset
    3) Restore through blackberry link

    correct?
    10-28-13 08:49 PM
  5. diegonei's Avatar
    No. Not really. There are a few ways.

    There is this one, which I can't say I ever use (nothing against it, I just don't): How to reload your BlackBerry 10 smartphone operating system | CrackBerry.com

    There is Link:

    1. Run BlackBerry Link;
    2. Plug device to PC;
    3. Make Backup;
    4. Hit Reload software
    5. (optional) Relead backup


    And there are third party software options like Sachesi. I'd stick to Link for the time being, till you get used to playing around.

    One thing though, if you do a device wipe, you pretty much get it to the state you'd find it after reloading the OS. You could try that. Problem is, if you reload the backup, you're likely to bring whatever issue you have back since it will most likely be backed up.
    10-28-13 09:05 PM
  6. lovedaazn's Avatar
    Okay thank you.

    How do you propose I fix this 10.2 lag then?

    It's just frustrating going from a good 10.1 to a laggy 10.2
    Last edited by lovedaazn; 10-28-13 at 09:27 PM. Reason: incorrect spelling
    10-28-13 09:25 PM
  7. Uzi's Avatar
    try hard reboot first pressiing vol +/- untill your device off

    Posted via CB10
    10-28-13 09:26 PM
  8. lovedaazn's Avatar
    I have tried that already, doesn't seem like it's doing much
    10-28-13 09:27 PM
  9. Uzi's Avatar
    then last choice reload os

    Posted via CB10
    10-28-13 09:41 PM
  10. 2Peks1Bird's Avatar
    try hard reboot first pressiing vol +/- untill your device off

    Posted via CB10
    Hi Usman,

    Could you please tell me what's the difference between holding the power button for about 30 seconds and holding down the volume rockers? I don't use the volume rockers to reboot my z10.

    I tried the volume rockers once but it took a screen shot before rebooting. Then once rebooted, I could no longer delete the screen shot.

    So i just hold down the power button instead until i see the blackberry logo comes on the screen.

    Z10 STL100-2 / downgraded to 10.1.0.4828 (because 10.2 has flash player issues)
    10-28-13 10:08 PM
  11. Uzi's Avatar
    Hi Usman,

    Could you please tell me what's the difference between holding the power button for about 30 seconds and holding down the volume rockers? I don't use the volume rockers to reboot my z10.

    I tried the volume rockers once but it took a screen shot before rebooting. Then once rebooted, I could no longer delete the screen shot.

    So i just hold down the power button instead until i see the blackberry logo comes on the screen.

    Z10 STL100-2 / downgraded to 10.1.0.4828 (because 10.2 has flash player issues)
    I read in a thread that BlackBerry employee using that method to do hard reboot instead batt pull and this method wont work on stl1
    that's weird I can delete the screen shot pic

    Posted via CB10
    10-28-13 10:11 PM
  12. diegonei's Avatar
    One is a soft reboot the others are hard reboots and work like a battery pull, completely stopping the OS and making it load all modules again, also cleaning all dumps and memory.
    10-28-13 11:15 PM
  13. thedustytaco's Avatar
    Hi Usman,

    Could you please tell me what's the difference between holding the power button for about 30 seconds and holding down the volume rockers? I don't use the volume rockers to reboot my z10.

    I tried the volume rockers once but it took a screen shot before rebooting. Then once rebooted, I could no longer delete the screen shot.

    So i just hold down the power button instead until i see the blackberry logo comes on the screen.

    Z10 STL100-2 / downgraded to 10.1.0.4828 (because 10.2 has flash player issues)
    Holding the volume keys is equivalent to battery pull(hard reset) where I think the software is completely refreshed, but holding power button just shuts it down
    10-28-13 11:25 PM
  14. Uzi's Avatar
    Holding the volume keys is equivalent to battery pull(hard reset) where I think the software is completely refreshed, but holding power button just shuts it down
    then how to do hard reset on stl1? they can't use the volume button to hard reset

    Posted via CB10
    10-28-13 11:29 PM
  15. 2Peks1Bird's Avatar
    Holding the volume keys is equivalent to battery pull(hard reset) where I think the software is completely refreshed, but holding power button just shuts it down
    I read somewhere here that the hard reset was to hold down the power button for about 30 seconds. You'll have to hold it down even when you see the red light blinking. Release only when you see the blackberry logo. That's why I'm a little bit confused. But no big deal.

    Z10 STL100-2 / downgraded to 10.1.0.4828 (because 10.2 has flash player issues)
    10-28-13 11:30 PM
  16. 2Peks1Bird's Avatar
    I read in a thread that BlackBerry employee using that method to do hard reboot instead batt pull and this method wont work on stl1
    that's weird I can delete the screen shot pic

    Posted via CB10
    Hi Usman,

    I just rebooted by holding down the volume rockers. So it took a screenshot. I tried to delete it and now it's giving me this error.
    Please Tell Me How To Install BB10.2 Properly-img_00000048.png

    Also, here's how it looks.

    Please Tell Me How To Install BB10.2 Properly-img_00000049.png

    Weird, right?

    Z10 STL100-2 / downgraded to 10.1.0.4828 (because 10.2 has flash player issues)
    10-28-13 11:48 PM
  17. Uzi's Avatar
    Hi Usman,

    I just rebooted by holding down the volume rockers. So it took a screenshot. I tried to delete it and now it's giving me this error.
    Click image for larger version. 

Name:	IMG_00000048.png 
Views:	140 
Size:	187.8 KB 
ID:	215239

    Also, here's how it looks.

    Click image for larger version. 

Name:	IMG_00000049.png 
Views:	138 
Size:	17.0 KB 
ID:	215240

    Weird, right?

    Z10 STL100-2 / downgraded to 10.1.0.4828 (because 10.2 has flash player issues)
    hi too
    yes its weird I think better u install 10.2
    have you solve the flash issue?

    Posted via CB10
    10-28-13 11:58 PM
  18. Warren Garrett's Avatar
    Hi op
    I had exactly the same issue with messages lagging after the upgrade to 10.2. What I found was it seemed to be caused by long conversations in the memory from before the upgrade, I deleted these and gradually the lagging went and now as god as before.

    Hope this helps
    10-29-13 01:32 AM
  19. Fayzul Omar's Avatar
    What I understand is that the lag happen because the update actually takes 2 to 3 days to finish installing. Although you can already use your phone, it will lag big time. So try to bare for 3 days...

    Posted via CB10
    10-29-13 05:49 AM
  20. 2Peks1Bird's Avatar
    hi too
    yes its weird I think better u install 10.2
    have you solve the flash issue?

    Posted via CB10
    Nope. Flash issue still here. I went back to 10.1.

    Posted via CB10
    10-29-13 03:42 PM
  21. bowlerboy450's Avatar
    I have the lag issues and I am still on 10.1. Been leery to upgrade as I may have more issues after reading several posts.

    Posted via my awesome Q10
    10-29-13 05:39 PM
  22. za_berry's Avatar
    I had issues when doing the update from the leaked OS to the new version. I did a backup, did a restore to factory settings and then a restore of the backup.

    So far so good. No random reboots when battery gets to 20%. And stability has improved. There was a further update of 30megs when I restarted the device before I did the restore.

    I suspect the many side loaded apps had something to do with the buggy performance.

    Going to keep it clean for a week before side loading any android apps.

    Really love.this awesome phone. If only rest of mobile community would see it



    Posted via CB10 from my Awesome Hub enabled Z10
    10-30-13 01:50 AM

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