So I called at&t about my Blackjack 2 because it wasn't getting any service. So when I was on the line with the guy, he said that there was a recall for any and all BJ2's out there. AND, he said I could upgrade to something of equal or greater value. Does that mean I could get a Blackberry Bold if I wanted to?
Almost an hour on with Att. Hope you get your bold! Tell them TMO is running some good deals right now and that they are offering free 8900 curves. Make a demand.
Posted from my CrackBerry at wapforums.crackberry.com
Final: OKAY, I was told that I could upgrade to a Bold for $199 after all, but then the lady said I wasn't eligible for an upgrade at all. So she transferred me over to warranty and I guess I'm getting a refurb BlackJack II.
How convenient. One second I have an upgrade, the next I don't, and now my upgrade date is only one day forward; November 28, 2009. I currently am not happy, but I do get a phone with service in my house.
She had her superior question the lady who said i could upgrade. (I have no idea if he did.)
ADD: I'm still on the phone with them.
I work for ATT...ask to speak to the saves group...tell them you are going to go with Verizon...trust me...it will work. If you need any help shoot me a message on here...I will be back in the office in the morn
Final: OKAY, I was told that I could upgrade to a Bold for $199 after all, but then the lady said I wasn't eligible for an upgrade at all. So she transferred me over to warranty and I guess I'm getting a refurb BlackJack II.
So they're re-calling a Blackjack 2 and instead are going to send you a refurbished Blackjack 2?
Final: OKAY, I was told that I could upgrade to a Bold for $199 after all, but then the lady said I wasn't eligible for an upgrade at all. So she transferred me over to warranty and I guess I'm getting a refurb BlackJack II.
How convenient. One second I have an upgrade, the next I don't, and now my upgrade date is only one day forward; November 28, 2009. I currently am not happy, but I do get a phone with service in my house.
Try what adam said. That is BS. If they told you that, it is their fault that they said it. They cant turn back on what they said. You could pull it off. Good Luck!
Originally Posted by forever29
So they're re-calling a Blackjack 2 and instead are going to send you a refurbished Blackjack 2?
And I'm no longer on the phone with them. What can I do next?
I would call back and do what adam suggested. Thats a load of crap IMO. It all depends on who you get. Maybe this time you will get some people that actually will help you instead of giving you a recalled product. Did they read out to you the terms and conditions and you agreed? If they didn't do that, I am sure warranty isn't sending you any phone.