1. tomctaylor's Avatar
    when i try to go to a link i receive via email, i get this error.

    "you are attempting to open a secure connection, but the server's certificate is not trusted."
    When i try to trust the certificate, i am asked for my Key store password. What is this password? i have tried all my blackberry passwords... and also it prompts that i have 7/10 tries left... declining as i enter the wrong passwords...

    can i reset this password?

    any help would be appreciated.

    This is a fantastic resource by the way!
    Thanks!
    12-04-07 09:09 PM
  2. jsanders's Avatar
    Is that BB on a corporate BES network, or did you buy the BB used?

    It surely sounds as it if an IT policy is in play here.

    If you enter the incorrect pw 10 times, it will wipe all personal data from the BB, all messages, call logs, contacts, calendar items, etc.
    12-04-07 11:43 PM
  3. tomctaylor's Avatar
    Pearl 8130 on the Verizon network. Purchased new from retail store.
    Thanks for the info.

    I will backup on my laptop and cross my fingers... luckily I have only had it for about a month so there isnt too much to be lost.
    Last edited by tomctaylor; 12-05-07 at 06:58 AM.
    12-05-07 06:55 AM
  4. eyemabug's Avatar
    But still if you are on the BES solution it will still ask for the password as it wont be set on the device but by the IT BES policy... In this case you will need to liase with your BES admin..
    12-05-07 07:55 PM
  5. ooGloryoo's Avatar
    I would certainly go to the tech guys and ask them about it, maybe just maybe, they can fix it for you so you do not have that problem anymore.
    12-12-07 06:33 AM
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