I need to wipe my BB Tour before I send it back to Asurion b/c a refridgerator edge hit the screen and made it look like a million different colors but I can not see any info from the phone or apps itself.
How do I wipe it clean if I can't see what is on the screen?
hmmm...Ok but how do you use BBSAK to wipe the device, then reload the OS. I am no technical guy with this phone. All I do is take phone calls, use Pandora, sms and that is about it.
Did you have your device password protected? If so, lock it and type something other than the pw followed by pressing enter key. Do that ten times and it will fully wipe your device back to factory status. Doing it this way will eliminate having to do anything on your pc.
I think it is wiping the device but I can't be for sure. The BBSAK window is at a standstill but maybe that means it is wiping the Tour? It take it this program takes a while to wipe the Tour?