1. sjblackberry's Avatar
    Need help people,

    So I turn on my blackberry and after the blackberry icon shows up, I get the error message 0015

    I connect the phone to my macbook pro and the phone does not show up anywhere on the computer, not even in blackberry link. I hold the power button for 10 seconds and it turns off and turns itself back on again, right back to the error message.

    I need some help reloading the OS on to the phone, how do I do this? How do I get the phone to show up in blackberry link?

    Thanks people.
    04-13-14 02:18 PM
  2. anon721037's Avatar
    Try plugging it back in and hold the power button longer, until it shows in link.
    04-13-14 02:26 PM
  3. MobileMadness002's Avatar
    I'd say try running an autoloader but since your on a MAC that would be a futile effort unless you have bootcamp installed or such.

    Found the following articles which may be of use.

    BlackBerry 10 OS error codes - Canada

    KB34545-BlackBerry 10 smartphone will not startup and displays an image with a link to www.bberror.com

    KB34045-How to clean reload the BlackBerry 10 OS or BlackBerry PlayBook OS using BlackBerry Link
    04-13-14 03:15 PM
  4. Tank1978's Avatar
    I think you need to change the settings to mac, from, the regular settings, which would be windows...

    Posted via CB10
    04-13-14 03:39 PM
  5. Tank1978's Avatar
    Go into settings, then storage and access, then usb connection, then it will say, connect to windows or mac, that should do it

    Posted via CB10
    04-13-14 03:43 PM
  6. sjblackberry's Avatar
    Not working Actually the device never even shuts off. It keeps restarting on its own after I hole the power button for 10 seconds
    04-13-14 10:56 PM
  7. sjblackberry's Avatar
    Where are the settings you are talking about? The preferences options for Blackberry link do not have any option for usb connection
    04-13-14 10:59 PM
  8. GiantSchnauzer's Avatar
    Storage and access section in the phones settings he means, which is a mood post if you can't even turn on the phone

    Z30 Pooooooooower!!!
    04-14-14 12:18 AM
  9. Tank1978's Avatar
    Drag down menu, click settings, go into storage and access, right underneath where it says device storage details, click the usb settings, then click, connect to mac. But if your phone keeps resetting, if you've had it under a year, replace it

    Posted via CB10
    04-14-14 04:55 AM
  10. anon721037's Avatar
    Not working Actually the device never even shuts off. It keeps restarting on its own after I hole the power button for 10 seconds
    try using the volume up and down buttons but hold them for at 30 sec
    04-14-14 11:54 AM

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