need HELP! two answers required.......

Hi,

I have the new Bold 9900 and have had it for 6 days, today the phone would not unlock therefore staying on the black screen... I had to take the battery out and put it back in for the phone to work again. Could this be a one off or do i have a problem?

If its a problem i know i can go for a replacement as its with in the 28 days however... i have synced my BB to the BB desktop software does this copy all my contacts over or do i have to enter them all in again to the new fone? I did do the the full back up.



Thank you

I'm not familiar with the 9900 specifically, but BBOS's in general need a couple of battery pulls to 'stabilize', especially on a new OS install, but also sometimes after installing a new app. If you haven't had any other problems, I'd wait and sed how it behaves over the next few days.

If you did a full backup with DM, all your contacts are safe. You should be able to recover them with a restore. But just in case, if the time comes that you think you may have to replace your phone, DM also has a Switch Devices feature that will transfer all your contacts, data and apps from one device to another.

Posted from my CrackBerry at wapforums.crackberry.com

Don't pull that battery, that is soo os5. Do a alt + caps + del (Hold down all three for a few seconds) to do a re-boot in os 6 and os7.

the caps key has to be the one that is to the right of the space bar.

Thanks a lot,

I will wait and see how it goes for the next few days - may just be a one off.

My main concern was if I had to exchange the phone, are my contacts safe. I have read a few forums where apparently they do not go over on the back up?