1. flchick75's Avatar
    Hi All, I just did my upgrade to os 4.5 and I do not have the option to view emails in html so I know I need to resend my service book.

    Can someone point me to some instructions? I did a search and didn't come up with much.

    Also my vid recorder is not allowing me to play videos, it's saying the media being played is of an unsupported format and these were videos I recorded WITH my BB.

    09-12-08 05:39 PM
  2. Pete6's Avatar
    The quickest way is to login to your carrier's BIS account and send you Service Books from there.

    The other way is to call your carrier and tell them that you have a BlackBerry and ask them to send them for you AND to have them help you set up your BIS account if you have not already done so.
    09-12-08 05:44 PM
  3. flchick75's Avatar
    i assume i shouldn't tell them that i upgraded to 4.5 lol what should i say?
    09-12-08 05:55 PM
  4. amazinglygraceless's Avatar
    i assume i shouldn't tell them that i upgraded to 4.5 lol what should i say?
    That is a correct assumption. If you are asked what is your OS it is

    Or you could just login to your account and resend them yourself

    BlackBerry Internet Service
    09-12-08 06:03 PM
  5. flchick75's Avatar
    Oooo Login to my sprint acct online? I think I'll do that!

    do i need to delete the ones i have first
    09-12-08 06:06 PM
  6. amazinglygraceless's Avatar
    Nope. Just use the resend option and you should be fine.
    09-12-08 06:54 PM
  7. flchick75's Avatar
    ok awesome, one more thing.....do you think it'll fix my video recorder problem?
    09-12-08 07:03 PM
  8. amazinglygraceless's Avatar
    No the Service Book has nothing to do with how that works.

    Not sure what the answer or fix to that one is.
    09-12-08 07:16 PM