1. avp09821's Avatar
    i need help downloading Blackberry Desktop Manager. I cant uninstall in add/remove programs. and i get the message that my download was interrupted. i am about to throw my BB away. HELP!!i am on windows xp.
    05-12-09 09:56 AM
  2. Reed McLay's Avatar
    All I can offer is, Patience.

    The BlackBerry Desktop Software is provided by BlackBerry. The time it takes to download is determined by how busy the BlackBerry servers are at the time.

    Unfortunatly, you can not use a download utility that would pick up at the last point it left off. The only way is the Internet Browser download.

    Make sure you have the correct verison specified. Most members will choose v4.6 English without Media Manager. That is the most compact package.

    05-12-09 10:09 AM
  3. avp09821's Avatar
    thanks but i can download it to my comp, but when i got to unzip file i get "the wizard was interrupted before BB desktop software could be installed? i need this for work and get get the manager on my computer.
    05-12-09 10:13 AM
  4. pkcable's Avatar
    A CB member has the DM files on his web server check his site...

    05-12-09 10:19 AM
  5. Reed McLay's Avatar
    Thanks for the clarification.

    There are two options, Run and Save, with Run being the default. A time out would cause a similar failure.

    To confirm, in Windows Control Panel / Programs, Does the list include BlackBerry Desktop Software and which version is installed?

    I cant uninstall in add/remove programs ...
    If I understand correctly, nothing will be listed under the control panel because it has failed to install correctly. The obvious culprit is a corrupted download, repeating the download will rule that out.

    PK has an alternate solution, it is possible to manualy build the file system and populate it with the required files. A certified good install is still your first choice, but you have the option.
    05-12-09 12:20 PM