02-02-14 03:38 PM
tools
  1. purplefish212's Avatar
    purplefish212
    I, like most BB10 users have the latest software update and was eager to download apk files by using snap. However, after I download an apk and press "install" or tap it, this is the screen I get. It never installs the app. Any ideas??
    Need 10.2.1 Help with Snap!-img_20140130_201059.png

    Posted via CB10
    01-30-14 01:13 PM
  2. Sith_Apprentice's Avatar
    Sith_Apprentice
    Mod Team Emeritus
    Do a reboot. I know it is an old thing to say, but it really does help re-initialize everything. Battery pull or hard reset preferred.
    01-30-14 01:15 PM
  3. Jon Wojcik's Avatar
    Jon Wojcik
    I'm doing a hard reset right now. Sideloading Snap was simple, but it won't install the app. It downloads, but when I tap open installer, the button dims out and it just sits there
    01-30-14 01:20 PM
  4. Jon Wojcik's Avatar
    Jon Wojcik
    Reset complete, no luck. Any help would be great
    01-30-14 01:23 PM
  5. Jon Wojcik's Avatar
    Jon Wojcik
    Solved it. All permissions for the Snap app must be turned on.
    01-30-14 01:27 PM
  6. Taylor Montgomery's Avatar
    Taylor Montgomery
    You know what, I have the same error and was just going to delete this app until I saw this thread. I have been using 1 mobile and amazon app stores for my android apps.

    Anyways in my application permissions snap is not listed? Any ideas? Are there NY experts out there?

    Posted via CB10
    01-30-14 01:50 PM
  7. purplefish212's Avatar
    purplefish212
    Jon, how do you set the permissions to on?

    Posted via CB10
    01-30-14 02:53 PM
  8. Jon Wojcik's Avatar
    Jon Wojcik
    Settings, security and privacy, application permissions. I had shared files turned off and as soon as I turned it on, everything worked.
    01-30-14 03:06 PM
  9. xaidenus12's Avatar
    xaidenus12
    I had the same problem. Had to do a security wipe and restore the phone and then update again. Nothing else worked for me. Was a little annoying, but it finally works now.

    Posted via CB10
    01-30-14 03:25 PM
  10. purplefish212's Avatar
    purplefish212
    How do I do a security wipe?

    Posted via CB10
    01-31-14 09:31 AM
  11. laserx's Avatar
    laserx
    Go to Settings, then Security and Privacy, then Security Wipe.
    01-31-14 10:08 AM
  12. purplefish212's Avatar
    purplefish212
    Do I need to back up my device first? Will it delete important things from my phone?

    Posted via CB10
    02-01-14 03:55 AM
  13. Uzi's Avatar
    Uzi
    Retired Moderator
    Originally Posted by purplefish212
    Do I need to back up my device first? Will it delete important things from my phone?

    Posted via CB10
    Yes it will restore your phone like brand new

    Posted via CB10
    02-01-14 03:56 AM
  14. purplefish212's Avatar
    purplefish212
    So big just backup my phone with bblink and restore it after I do the security wipe?

    Posted via CB10
    02-01-14 04:07 AM
  15. Uzi's Avatar
    Uzi
    Retired Moderator
    Yep

    Posted via CB10
    02-01-14 04:11 AM
  16. anon(4044683)'s Avatar
    anon(4044683)
    Guys, please do not advise security wipe for every issue. There are lot of newbies who are not aware that a security wipe means it will delete all the data and convert your phone to a brand new device. If you are suggesting please do mention it and warn them that they will lose all the data. So they are aware of it. Again try to suggest security wipe or factory reset only if it's really necessary. There is no need to do a security wipe for simple things like permissions for an app. Peace.

    Posted via CB10
    02-01-14 04:14 AM
  17. purplefish212's Avatar
    purplefish212
    What would you suggest I do?

    Posted via CB10
    02-01-14 04:16 AM
  18. Uzi's Avatar
    Uzi
    Retired Moderator
    Originally Posted by arvind1983
    Guys, please do not advise security wipe for every issue. There are lot of newbies who are not aware that a security wipe means it will delete all the data and convert your phone to a brand new device. If you are suggesting please do mention it and warn them that they will lose all the data. So they are aware of it. Again try to suggest security wipe or factory reset only if it's really necessary. There is no need to do a security wipe for simple things like permissions for an app. Peace.

    Posted via CB10
    I'm not suggest him to security
    He asking about it

    Posted via CB10
    02-01-14 04:19 AM
  19. purplefish212's Avatar
    purplefish212
    What should I do?

    Posted via CB10
    02-02-14 03:38 PM
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