My two Blackberries were stolen :(
- This is a rant thread. This is pointless - fair warning.
My two Blackberries were stolen last week in New York City - right out of my hotel room by housekeeping. One was my personal 8900 through Tmobile, the other was my Tour through Verizon that I use for work. Likelihood of getting either back? Fat chance, I know. I did, however in a desperate attempt, contact Tmobile this afternoon to ask them if there was anything that could be done to perhaps locate my phone (I know, won't happen) or at least check for usage based on my PIN, etc. I was really offended by their answer. The representative told me point blank that not only could this information not be retrieved, but that it was also none of my business what usage the phone has incurred and would legally not be released due to the fact that, yes, now that the phone has a "new owner" it is rightfully theirs and what they choose to do with it is private. Ok, I am all for the protection of rights and privacy; however, is that really an appropriate response to a customer who recently had their device stolen? At least with Verizon regarding my work phone, I have the piece of mind that they have blocked the ESN of that particular device, rendering it useless to the thief. Tmobile and its use of SIM cards, however..... Oh, how I miss Verizon................11-10-09 08:37 PMLike 0 - This is a rant thread. This is pointless - fair warning.
My two Blackberries were stolen last week in New York City - right out of my hotel room by housekeeping. One was my personal 8900 through Tmobile, the other was my Tour through Verizon that I use for work. Likelihood of getting either back? Fat chance, I know. I did, however in a desperate attempt, contact Tmobile this afternoon to ask them if there was anything that could be done to perhaps locate my phone (I know, won't happen) or at least check for usage based on my PIN, etc. I was really offended by their answer. The representative told me point blank that not only could this information not be retrieved, but that it was also none of my business what usage the phone has incurred and would legally not be released due to the fact that, yes, now that the phone has a "new owner" it is rightfully theirs and what they choose to do with it is private. Ok, I am all for the protection of rights and privacy; however, is that really an appropriate response to a customer who recently had their device stolen? At least with Verizon regarding my work phone, I have the piece of mind that they have blocked the ESN of that particular device, rendering it useless to the thief. Tmobile and its use of SIM cards, however..... Oh, how I miss Verizon................11-10-09 09:00 PMLike 0 - Yea.....LOL You never told us if you you reported this to the hotel manager or something of that sort. If you think(or know) it was stolen from housekeeping then the hotel should be helping you out in some ways. Maybe checking their housekeepers and so forth. I would be totally pissed if I had anything of mine stolen, especially in a hotel by housekeepers. So if you haven't done so already, go to the hotel manager and ask him for assistance or at least to check surveillance cameras if possible? And one question - why did you leave your phones visible in your suit? I would have hid mine somewhere because I'm always nervous about these things.11-10-09 09:07 PMLike 0
- Ok, here is what happened. I was in NYC for business. I went downstairs Friday morning to check out and realized I left my two phones upstairs - very unlike me. By the time I got back up, there was already a houseman in the room and the two phones were gone. I of course reported this to the hotel, threw a fit, etc etc. The security guy on duty first accused me of leaving the premises and misplacing them. I elevated this to the director of the hotel, and they are now "investigating." Whatever that means....11-10-09 09:14 PMLike 0
- Ok, here is what happened. I was in NYC for business. I went downstairs Friday morning to check out and realized I left my two phones upstairs - very unlike me. By the time I got back up, there was already a houseman in the room and the two phones were gone. I of course reported this to the hotel, threw a fit, etc etc. The security guy on duty first accused me of leaving the premises and misplacing them. I elevated this to the director of the hotel, and they are now "investigating." Whatever that means....
Really don't like the TMO "new owner" lecture, seems odd. Would be better for them to just say there was nothing they could do. But then if the call center was in NY, I can understand the attitude there.11-10-09 09:55 PMLike 0 - Well you do have to look at it from their point of view, you say you noticed the phones missing only after you went down to check out. As as far as the hotel knows, you could have lost them going out to dinner or something the night before checkout. But then like most of us, you'd have noticed that earlier if that was the case, but then maybe not, depends on the owner.
Really don't like the TMO "new owner" lecture, seems odd. Would be better for them to just say there was nothing they could do. But then if the call center was in NY, I can understand the attitude there.
As for the post above you, that is a great idea - requesting that RIM block the PIN. If I can't have the phone, no one can.11-10-09 09:58 PMLike 0 - I guess I should have been more clear: I informed the hotel that I literally had used both phones right before I went downstairs, and I hadn't left the hotel prior to checking out that morning. No way they could have been anywhere else.
As for the post above you, that is a great idea - requesting that RIM block the PIN. If I can't have the phone, no one can.
Hopefully the TMO person you talked to, at least had the good sense to VOID your SIM, so it could not continue to be used.Last edited by BlkBear; 11-11-09 at 10:34 AM.
11-10-09 10:25 PMLike 0 - Back up Back up Back up!! I never will understand why people take pictures and never download them. You never know when you might, lose your device. I know people who have over a thousand pics on their digital cameras because they don't download and then delete pics to make room when they absolutely must take a picture.11-10-09 10:27 PMLike 0
- Wow Jenay, that sucks. And the answer that the T-Mo rep gave is horses**t. He/she probably should have been fired if that call was pulled for review of any kind.11-10-09 10:28 PMLike 0
- Oh I understand about when you noticed the phones missing and when the last tie you used tham, I was just saying that as far as their point of view, the phones could have been lost at any time, and you only noticed it at checkout. They tend to always look at customers sideways when they bring up theft by their employees, unless a camera crew is there with video of the theft happening.
Hopefully the TMO person you talked to, at least had the good sense to VOID your SIM, so it could not continue to be used.11-10-09 10:30 PMLike 0 - DuviRetired ModeratorSorry to hear that Jen... hope everything turns out okay.
I've almost felt the feeling when I couldn't find my BB and all I was think of was my little man's pictures from when he was born until now. I was lucky enough to have someone I know/trusted that found/had it in their possession.
The dummy in me would have told the dude to empty his pockets at the hotel.11-11-09 12:18 AMLike 0 - amazinglygracelessRetired ModJJ, I would absolutely call T-Mobile back and have the matter escalated. That
answer was total crap and does not acquit that CSR well at all.
In the future consider Roblock or some similar app that that will allow you to kill
the phone yourself.
Shame this happened to such a nice person.11-11-09 12:26 AMLike 0 - This is a rant thread. This is pointless - fair warning.
My two Blackberries were stolen last week in New York City - right out of my hotel room by housekeeping. One was my personal 8900 through Tmobile, the other was my Tour through Verizon that I use for work. Likelihood of getting either back? Fat chance, I know. I did, however in a desperate attempt, contact Tmobile this afternoon to ask them if there was anything that could be done to perhaps locate my phone (I know, won't happen) or at least check for usage based on my PIN, etc. I was really offended by their answer. The representative told me point blank that not only could this information not be retrieved, but that it was also none of my business what usage the phone has incurred and would legally not be released due to the fact that, yes, now that the phone has a "new owner" it is rightfully theirs and what they choose to do with it is private. Ok, I am all for the protection of rights and privacy; however, is that really an appropriate response to a customer who recently had their device stolen? At least with Verizon regarding my work phone, I have the piece of mind that they have blocked the ESN of that particular device, rendering it useless to the thief. Tmobile and its use of SIM cards, however..... Oh, how I miss Verizon................
That's horrible! Tmobile should at least turn the phone off and what is the logic of them not being able to give the usage amount cause new owner wow! totally shocking! I always use the lock on my storm 1 an enable the no calls out while device is locked feature just to be sure. Yea they may get my phone but they won't be able to use it! Sorry about your phones, hope all works out
Posted from my CrackBerry at wapforums.crackberry.com11-11-09 01:53 AMLike 0 - Ok, here is what happened. I was in NYC for business. I went downstairs Friday morning to check out and realized I left my two phones upstairs - very unlike me. By the time I got back up, there was already a houseman in the room and the two phones were gone. I of course reported this to the hotel, threw a fit, etc etc. The security guy on duty first accused me of leaving the premises and misplacing them. I elevated this to the director of the hotel, and they are now "investigating." Whatever that means....11-11-09 03:25 AMLike 0
- Better hotels usually have their employees bonded so that when theft like this happens they simply pay out then if it becomes a routine they investigate and fire. This is why I only leave my computer in the room when the Do Not Disturb sign is up. If I want the room cleaned I put my computer in the trunk of the car.11-11-09 04:58 AMLike 0
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My two Blackberries were stolen :(
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