My blackberry z10 is at 100% why is it still stuck at finalizing device setup.
hi everyone, I'm horrible at technology and was wondering if anyone can help me. I have been looking at other forums and have followed the advice but, still my blackberry z 10 is still stuck at the full blue circle with 100% at the bottom it says finalizing device setup. I have left my phone over night with that screen on and nothing has changed. I can't or I dont understand how to plug it into my computer or have wires for that... so if anyone can help me with a step by step that would be awesome. I have also done hard restarts withe the volume buttons and still does the same.