1. BlackberryFan2009's Avatar
    My BB Track Ball Wont Go Up or Down. Can someone help?

    Is there anyway to do a HARD reset? Maybe that will help it.

    Can someone assist?

    I have a BB 8900.
    02-17-10 10:05 PM
  2. BergerKing's Avatar
    Well, sounds like you may have some lint or material caught in the rollers. If you pull the battery and reboot, and still get nothing, you probably have a mechanical issue.

    If cleaning the trackball with a q-tip and alcohol doesn't free up the rollers (BlackBerry turned off) you're gonna have to get a lil' more in-depth to fix the problem.

    There are tutorials on YouTube that address disassembly, and descriptions and videos on how to replace the trackball assembly. If you're not handy, your carrier may elect to replace or repair the unit, if you have a service and repair plan. If your BlackBerry is less than a year old, you should have warranty coverage.

    Posted from my CrackBerry at wapforums.crackberry.com
    02-17-10 10:35 PM
  3. kwkid's Avatar
    My BB Track Ball Wont Go Up or Down. Can someone help?

    Is there anyway to do a HARD reset? Maybe that will help it.

    Can someone assist?

    I have a BB 8900.
    Here is the link for the youtube video:

    02-17-10 10:37 PM
  4. Cleveland's Avatar
    when I had my tour, they used a little can of compressed air to gently blow underneath the trackball and out came a big chunk of lint
    02-17-10 10:37 PM
  5. bessemercityburgess's Avatar
    Had this problem with my 8330 come to find out the (cross) shaped piece under the track ball had broken. My warranty covered it though

    Posted from my CrackBerry at wapforums.crackberry.com
    02-17-10 11:25 PM
LINK TO POST COPIED TO CLIPBOARD