Messages Not Going Through for Several BB Friends...

I have some friends using BlackBerrys who in the recent weeks started getting red X when they go to send emails, as well as (I think) SMS and BBMs.

This is happening to at least 3-4 people with different BlackBerry phones and not all on the same carrier. They call the carrier for support and they want to walk them through all the stupid stuff most BB people do to troubleshoot.

If anyone has any suggestions I am all ears.

this may be what you meant by "walking them through things", but for me it helped to resynch each email account AND send service books:

1/ Setup>Email Accounts>Internet Mail Accounts>Edit (each account)>Synchronization Options
2/ Setup>Email Accounts>Internet Mail Accounts>BlackberryButton>Service Books (select)
3/ soft boot (ALT-RIGHT CAPS-DEL at the same time)

Originally Posted by WrightWords

this may be what you meant by "walking them through things", but for me it helped to resynch each email account AND send service books:

1/ Setup>Email Accounts>Internet Mail Accounts>Edit (each account)>Synchronization Options
2/ Setup>Email Accounts>Internet Mail Accounts>BlackberryButton>Service Books (select)
3/ soft boot (ALT-RIGHT CAPS-DEL at the same time)

They have done battery pulls and it's getting old.

What exactly should they be doing for Steps 1 and 2? Thanks for the input!

Literally go to the SETUP section of their phones... not sure what type they have so they need to find that .... mine's a 9900. It's the way that makes their email accounts' servers connect with the phone and send it their messages.

Originally Posted by WrightWords

Literally go to the SETUP section of their phones... not sure what type they have so they need to find that .... mine's a 9900. It's the way that makes their email accounts' servers connect with the phone and send it their messages.

I had one friend try 1 and 2 no dice. :(

Posted from my CrackBerry at wapforums.crackberry.com

No one else is getting this problem?

Originally Posted by D.Vader

I have some friends using BlackBerrys who in the recent weeks started getting red X when they go to send emails, as well as (I think) SMS and BBMs.

This is happening to at least 3-4 people with different BlackBerry phones and not all on the same carrier. They call the carrier for support and they want to walk them through all the stupid stuff most BB people do to troubleshoot.

If anyone has any suggestions I am all ears.

It could also be a network problem. If I'm not on full 3G service, I can't send emails. Have your friends check their data connection to make sure they've got proper data and their signal is okay.

BTW - I don't like children but even I find your avi offensive.

Originally Posted by ColdSunshine

It could also be a network problem. If I'm not on full 3G service, I can't send emails. Have your friends check their data connection to make sure they've got proper data and their signal is okay.

Hmmm, well these phones aren't new they all been using BB for a while, I would think they would know when they are out of service, I can check this though.

Originally Posted by ColdSunshine

BTW - I don't like children but even I find your avi offensive.

My AVI?

EDIT: My Avatar? That's the smoking kid from Indonesia, he was an internet meme for a hot minute. That doesn't mean I support kids smoking.

Ok now that my Avatar is socially acceptable can anyone offer any assistance? LOL

So no one really having issues with the Red X on emails and perhaps other messages? Looks like I am loosing some BBM friends.