Media sync crashes

Hi,
the new media synch was just the software I was after - but when i download it, it doesnt take me to the welcome screen, it shows my playlists (grayed out), also reconises that the 8820 is attached - but states cannot recognise device, when i close out of this initial screen and re-start media sync - it comes up with a windows type box "musicsync has encountered a problem and needs to close" - and from there on in keeps on giving the same message. I've un-installed and re-installed a couple of time to no avail.
Any ideas gratefully received ....i'm running desktop 4.2 if this is relevant at all.
cheers
Simon

I could use some help too, I connected my bold to desktop manager, and when I click on media sync, it says it is not installed, would you like to download it? Ofcourse I clicked yes, it goes through and downloads the 30mb worth of content and upon finishing the download, it crashes. every time. :/ what gives. :@

Originally Posted by jakz0rz

I could use some help too, I connected my bold to desktop manager, and when I click on media sync, it says it is not installed, would you like to download it? Ofcourse I clicked yes, it goes through and downloads the 30mb worth of content and upon finishing the download, it crashes. every time. :/ what gives. :@

This was happening to me too. To fix it, I found the downloaded installer on my computer and ran it myself. In Vista, it will by in C:\Users\{Your Windows Username}\AppData\Roaming\Research in Motion\Blackberry.

Once there;

1. Run BlackBerryMediaSyncSetupExtractor.exe
2. Switch to the BBMediaSyncInstall directory it creates
3. Run Setup.exe

You should now be up and running.

Originally Posted by rprouse

This was happening to me too. To fix it, I found the downloaded installer on my computer and ran it myself. In Vista, it will by in C:\Users\{Your Windows Username}\AppData\Roaming\Research in Motion\Blackberry.

Once there;

1. Run BlackBerryMediaSyncSetupExtractor.exe
2. Switch to the BBMediaSyncInstall directory it creates
3. Run Setup.exe

You should now be up and running.

rprouse!:eek: thank you, I'm going to try that tonight =):)

When I open Media Sync, it tells me that there are no playlists in my iTunes library! I have playlists, that's for sure.

I really need help with this one! Anybody with some ideas?!?

... bump ...